Note: The job is a remote job and is open to candidates in USA. ChurnZero is an AI-powered customer growth platform that helps customer teams deliver recurring revenue and customer value at scale. The Product Enablement Manager owns feature release enablement, product knowledge foundations, demo guidance, ongoing training programs, AI-powered enablement skills, cross-functional coordination, and performance tracking across Product, Sales, CX, Marketing, and Support.
Responsibilities
- Own the release process end to end: timeline, cross-functional coordination, readiness bar, and the call on whether we're actually ready
- Direct the Feature Release Team, the cross-functional group that runs every release across Product, Marketing, Sales, CX, and Support
- Partner with Product Managers to turn technical release detail into product truth every team can use: what shipped, how it's configured, what the edge cases are, what it's called
- Run internal readiness: comms, training, and readiness checks across every team that touches customers
- Coordinate customer-facing readiness with Customer Marketing, Customer Enablement, and our Technical Writer so announcements, help content, and in-product references land with the release
- Keep talk tracks, one-pagers, and other shared artifacts current, either directly or as the product knowledge resource for the teams who own them
- Provide the demo guidance: which use cases land, which moments matter, what a rep should show to make new functionality feel real rather than feature-listed
- Partner with Product Managers and Dev to make sure the demo environment has the data new functionality needs to demo well
- Configure demo scenarios at release moments alongside Sales and CX Enablement, when the setup is unfamiliar and the release detail is freshest with you
- Work with Product Marketing on whether and how the Golden Demo changes when new functionality ships
- Build and deliver proactive programs beyond release moments: refreshers, deep dives, role-specific training, and onboarding contributions for new hires
- Build technical depth, not just feature awareness. Sales and CX should leave training able to hold their own in technical conversations, escalating to Sales Engineers and Solutions Engineers when a conversation truly calls for it, not by default
- Partner with Sales Enablement, CX Enablement, Customer Enablement, and Customer Marketing to find product knowledge gaps and close them before they become deal or retention risks
- Maintain the library of enablement resources: training decks, recorded sessions, FAQs, quick-reference guides
- Keep product-led content on the ChurnZero website and in-product help references current, serving as the product expert to the teams who own those surfaces
- Build new skills and maintain the ones that exist. That means understanding how a skill behaves, improving it based on real output, documenting it so someone else can run it and get the same result, and retiring the ones that have stopped earning their place
- Own the assets the skills depend on: the templates they read, the page structures they publish into, and the tier definitions that determine how much enablement a release gets
- Set the standard for how other teams build and use skills. As Sales Enablement, CX Enablement, Customer Enablement, and Customer Marketing start authoring their own, you're the person who reviews, advises, and keeps quality consistent without becoming a bottleneck
- Decide what gets built next based on where teams are actually losing time and/or accuracy
- Capture how releases are landing internally: where confusion shows up, what's hard to explain, which questions keep coming back
- Bring that signal to Product Managers in a structured, useful way. This is the internal counterpart to the customer feedback Product already collects, and it surfaces different problems
- Measure whether enablement worked, not just whether it happened. Completion rates and confidence surveys are inputs. The outcomes are escalation rate to Sales and Solutions Engineers on routine questions, time from release to rep-led demo, support volume on newly shipped functionality, and adoption of what we ship
- Track which AI skills get used, by whom, and which have gone stale
- Report on what's working and adjust
Skills
- 3+ years in Sales, CX, Support, Enablement, or Product Enablement at a B2B SaaS company
- Direct experience selling, demoing, implementing, or supporting ChurnZero (or a comparable Customer Success platform) is a significant plus
- Track record of running cross-functional projects on tight timelines, including work you were accountable for but didn't have authority over
- Strong technical aptitude. You can dig into a new feature, understand how it actually works (data model, configuration, edge cases, integrations), and explain it three different ways for three different audiences. You're not satisfied with surface-level product knowledge
- Excellent written and verbal communication. You can write a release note, run a training, and answer a CSM's Slack question with equal clarity
- Real depth with AI tooling. Not just using AI well yourself. You can build something another person runs and get a consistent result, tell when it's producing bad output, and know when to fix it versus kill it
- Coordination without authority. You can get five teams on the same timeline when none of them report to you
- Project management chops. You can juggle multiple releases at different stages without dropping a ball
- Analytical mindset. You measure what you do and adjust based on what you learn
- Proactive and organized. You don't wait for the release to be "done" to start preparing teams
- Customer-centric. You think about how every release affects the people using the product and the people supporting them
- Adaptable. Our release pace will keep changing, and you'll need to change with it
- Collaborative. You build trust with PMs, AEs, CSMs, SEs, and enablement partners quickly and keep it
- Extensive ChurnZero experience strongly preferred. Internal candidates are especially encouraged to apply
Benefits
- Remote, US-based
Company Overview