Note: The job is a remote job and is open to candidates in USA. Whitecap SEO is a Miami-based digital marketing agency that specializes in organic and paid search marketing for ecommerce brands. They are seeking an Account Manager to lead client relationships and ensure seamless project management and communication.
Responsibilities
- Take full ownership of your account performance by ensuring client communication, project management, and campaign delivery are seamless
- Provide day-to-day support and serve as the main point of contact for all client issues
- Clearly communicate project timelines, expected deliverables, and other key project data points to clients
- Delegate and coordinate tasks, timelines, and deliverables with internal team members
- Leverage internal resources to ensure client projects are on track to meet deadlines
- Schedule and lead client-facing meetings including kickoffs, status updates, and project reviews
- Advise clients on project timelines and performance metrics
Skills
- Prior account management experience, preferably in a digital marketing agency environment
- Deep understanding of all parts of the project management process (planning and communicating timelines, reporting, coordinating teams, presenting deliverables)
- The vision and drive to push projects to successful completion by keeping a close eye on the details and adapting your approach as needed
- Ability to anticipate client needs and respond quickly to issues/changes
- Ability to thrive as part of a small remote team while working on multiple projects in a fast-paced environment
- Clear, confident, and efficient communication style
Benefits
- This is a remote USA (or Canada) based position.
- Our team is fully remote — work from home or wherever there is strong WiFi, and enjoy flexible working hours (with availability during standard East Coast US business hours).
Company Overview