Note: The job is a remote job and is open to candidates in USA. PTG is seeking an Account Manager to own the long-term health, retention, growth, and profitability of existing customer accounts. The role serves as a strategic advisor responsible for expansion revenue, renewals, recurring revenue, executive relationships, forecasting, and cross-functional delivery.
Responsibilities
- Lead upsell, cross-sell, and program expansion initiatives
- Build and maintain account plans, stakeholder maps, and multiyear growth strategies
- Identify client challenges and present PTG solutions that drive measurable outcomes
- Serve as the client’s primary point of contact and trusted advisor
- Maintain deep relationships at the executive, operational, and field levels
- Conduct cadence calls, business reviews, and executive alignment meetings
- Maintain accurate forecasting in Q360, including expansion pipeline and renewal schedules
- Monitor account health, satisfaction scores, and risk indicators
- Provide customer and industry insights back to PTG leadership
- Partner with Operations, Engineering, Warehouse, Purchasing, and Digital teams to ensure seamless delivery
- Collaborate with Project Managers to ensure customer expectations are met or exceeded
- Provide Voice of Customer feedback to Innovation, Sales Leadership, and Marketing
- Own renewals for software, services, and managed programs
- Proactively address renewal risks 90–120 days in advance
- Increase recurring revenue penetration across accounts
Skills
- Bachelor's degree in Business, Communications, Marketing, or related field
- 5+ years of progressive experience in account management, enterprise sales, or client relationship leadership, preferably within AV integration, technology, or experiential industries
- Proven success managing a portfolio of accounts
- Demonstrated ability to develop and execute strategic account plans that drive growth, retention, and profitability
- Strong business acumen and financial literacy, with experience in forecasting, pricing strategy, and contract negotiation
- Excellent executive communication and presentation skills, with the ability to influence senior stakeholders internally and externally
- Skilled at navigating complex, multi-location client environments and coordinating cross-functional teams to deliver solutions
- Highly organized and self-directed with strong analytical and problem-solving abilities
- MBA or advanced business training preferred
- Experience with Q360 preferred
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