Note: The job is a remote job and is open to candidates in USA. EPIC iO Technologies builds technology combining AI, intelligent video, edge technology, and enterprise-grade wireless connectivity for real-world organizational needs. The Data Operations Specialist supports the Platform Architect on the WirelessWindow initiative while owning workflow automation, reporting, data quality, ticket resolution, and cross-functional platform support.
Responsibilities
- Serve as dedicated support, implementation partner, and backup to the Platform Architect on WirelessWindow, including architecture build-out, ongoing support changes, and validation/testing
- Build, maintain, and optimize Smart Workflow initiatives (SIM inventory reconciliation, router audits, order processing, plan upgrades) using Make, Power Automate, and Copilot
- Fulfill recurring and ad-hoc reporting requests for Sales, Marketing, Operations, and occasionally customers; document and scale reporting workflows for consistency and accuracy
- Monitor data quality and investigate anomalies across Rev.io, Salesforce, Sage, Cradlepoint, Peplink, Starlink, and all present and future Cortex applications; support audits and reconciliation efforts foundational to Smart Workflow reliability
- Act as first responder for data-related tickets in Atlassian (Jira), triaging and resolving or escalating Smart Workflow exceptions
- Support light development, including SQL queries, Power BI updates, and low-code/no-code automation
- Use LLMs and AI agents (e.g., Copilot) across development, reporting, and process work — including prompting, debugging, and automation — to accelerate workflow delivery and operational responsiveness
- Partner with Sales, Marketing, Operations, and Billing to align Smart Workflows with business needs
Skills
- Ability to sit or stand and use a computer for extended periods
- Ability to work collaboratively in a remote environment using collaboration, development, and project-management tools
- Experience partnering with a data or platform architect on system builds
- Familiarity with Rev.io, Salesforce, Sage, Cradlepoint, or Peplink
- Experience using AI/LLM tools (e.g., Copilot) for workflow development or debugging
- Experience supporting telecom, IoT, or connectivity operations data
Benefits
- Remote work arrangement
Company Overview