Note: The job is a remote job and is open to candidates in USA. Mindgrub Technologies is an award-winning agency that drives efficiency, growth, and ROI through AI and digital innovation for enterprise clients, with a focus on energy and utilities. The Account Director will manage and expand energy and utility accounts, build client relationships, identify growth opportunities, support sales initiatives, and drive customer success and revenue growth.
Responsibilities
- Building and maintaining sound relationships with our existing energy and utility clients. This includes understanding their unique challenges, pain points, and strategic priorities
- Serve as the primary point of contact for key stakeholders on your accounts, establishing and maintaining relationships with those stakeholders
- Understand clients' business as well as technical needs, goals, and objectives to effectively position our products/services and drive customer success
- Regularly communicate with clients to provide updates, address concerns, and ensure their satisfaction with our products/services
- Monitor account performance metrics, analyze data, and generate reports to track progress and identify areas for improvement
- Perform Quarterly Business Reviews with your accounts to drive alignment and overall success for both parties including creating strategic plans
- Identify and drive opportunities for account growth within the existing client base and develop strategies to capitalize on these opportunities
- Collaborate with cross-functional teams, including sales, marketing, and product development, to align efforts and support account expansion initiatives
- Conduct in-depth account reviews to uncover additional needs or areas where our products/services can provide value to clients
- Present and promote new products, upgrades, or solutions to clients, emphasizing the benefits and potential impact on their business
- Cultivate relationships with key stakeholders, serving as the primary point of contact for strategic accounts and ensuring their needs are met by proactively engage with clients by fostering relationships, acting as a trusted advisor, resource and partner
- Attend and drive key client meetings, workshops, industry events, and networking sessions to stay updated on market trends and maintain a deep understanding of clients' businesses
- Anticipate and resolve risk, issues or challenges that may arise, ensuring high client satisfaction and retention rates
- Actively seek feedback from clients to identify areas for improvement and relay valuable insights to internal teams
- Excellent communication, negotiation and relationship building skills
- Collaborate with the sales team to provide input and support in the development of account strategies, sales and expansion plans
- Drive contract renewals, negotiations, and upselling opportunities, ensuring a smooth and successful process and provide support to your team as the drive to expansion in their accounts
- Provide accurate and timely sales forecasts, account updates, and activity reports to management as well as assisting your team as they build theirs
Skills
- Strategic understanding of Web, Mobile App, Cloud, and Marketing principles is required
- This position is fully remote. Candidates must be able to support occasional travel, as and when required to support client needs and industry events (less than 25% of time)
- 5+ years of proven experience as an Account Director or similar leadership role, with a successful track record in managing and expanding current accounts in a B2B environment
- Sound leadership and people management skills, with the ability to motivate and inspire a team towards achieving targets
- Strategic thinker with a deep understanding of account management principles and best practices
- Demonstrated track record of successfully managing and expanding current accounts, achieving revenue targets, and driving customer satisfaction
- Excellent communication, negotiation, and presentation skills
- Solid analytical and problem-solving abilities with the ability to interpret data and make data-driven decisions
- Ability to build new and maintain relationships with key stakeholders at different levels within client organizations
- Self-motivated, results-oriented, and able to work independently as well as in a team environment
- Advanced technical and business acumen
- Proficiency in CRM software, and other relevant tools
- 5+ years experience working in the energy and utilities industry is strong preferred
- Sales experience is preferred and considered beneficial, but is not required
Benefits
- Uncapped Commission (up to 1% per eligible contract) for uncovering, initiating, and leading account expansion opportunities
- Work remotely or in the office - your choice!
- Excellent benefits package that includes medical, dental, vision, and 401(k)
- Employer-paid Short-Term Disability (STD)
- Paid Time Off available when you start
- Free access to Premium Calm app subscription
- Annual training budget dedicated to your professional development
- A variety of fun Mindgrub hosted events and Committees to join (e.g. Adventure Club, Fun Committee, DEI Committee, Mindgrub Meet Ups, and more!)
Company Overview