Managed Services Chief Architect
FLSA Status: Exempt
Full-Time
Location: Remote, US
WHO WE ARE:
MGT is a leading provider of technology and advisory solutions serving state,
local, and education government agencies (SLED) across the United States.
Through client partnerships, MGT’s almost 1,200 employees impact communities for
good by managing and securing critical networks, solving complex human capital
and fiscal problems, elevating education systems, and advancing equity as a
performance imperative. MGT partners with thousands of agencies as a
trusted advisor delivering solutions that improve technology, operational, and
economic performance to help communities thrive.
Founded in 1975, MGT initiated an ambitious restart in 2016, broadening the
solutions portfolio to provide the most specialized solutions, tackling the most
mission-critical problems that live at the top of the public agency leadership
agenda. MGT drives over 20% compound annual organic growth
and utilizes programmatic mergers and acquisitions to grow capabilities, attract
top talent, and accelerate growth scale. Since 2020, MGT has successfully
completed 13 acquisitions, driving over 60% compound annual inorganic growth.
Celebrating its 50th year in 2025, the firm attracts exceptional talent and
empowers them to exceed client expectations as they navigate the dynamic demands
of the clients we serve. Hear more about MGT’s culture in the words
of our employees [https://www.mgt.us/careers/].
WHAT YOU’LL DO:
Strategic Deal Leadership
· Serve as the executive technical lead on MGT's largest, most complex, and most
strategic pursuits, from first customer meeting through close.
· Lead impactful customer presentations, executive briefings, and equipment
demonstrations on-site or virtually.
· Provide Architect-level oversight on large, complex opportunities, ensuring
best practices in design, integration, and delivery feasibility before
commitment.
· Own critical deal management: engage on at-risk and must-win deals, resolve
technical objections, and drive them to closure.
· Support the deals desk on discounting and margin escalations for strategic
pursuits.
· Deliver architect-level technical continuity into project startup, ensuring a
seamless handoff to delivery and ongoing client satisfaction.
Offering Development & Refactoring
· Continuously refactor the solution group's offerings to reflect market demand,
OEM roadmaps, and delivery capability.
· Own pricing and packaging for the practice, differentiated by vertical,
geography, and customer size.
· Define and communicate the practice roadmap and technical vision, internally
and to customers.
· Own and maintain strategic OEM and vendor relationships, including roadmap
alignment, program participation, and escalation paths.
· Identify, qualify, and manage subcontractors required to extend delivery
capability.
Enablement & Sales Support
· Build and deliver presales enablement for the solution group, including
solution modes, demo standards, and reference architectures.
· Provide regional sales support, acting as the escalation point for technical
and commercial questions in the field.
· Support the deals desk on discounting and pricing escalation.
· Manage procurement vehicles applicable to the practice and ensure the field
knows how and when to use them.
· Embed AI into the practice's own workflows — scoping, design, estimating, and
proposal generation — to compress cycle time.
Performance Tracking
· Track and report on service delivery capability within the practice,
identifying gaps in skills, staffing, or tooling.
· Own OEM certification tracking for the practice, ensuring partner-level
requirements and customer-facing credentials are maintained.
· Deliver monthly performance updates covering wins, sales performance and
adoption, and customer success collaboration.
WHAT YOU’LL BRING:
· Service delivery frameworks — ITIL v4, tiered service catalog design
(break/fix vs. proactive vs. fully managed), and ITSM platforms (ServiceNow,
ConnectWise, Autotask, Jira Service Management).
· Monitoring and remote management — network and endpoint platforms (Auvik,
ManageEngine, ConnectWise), SIEM/SOC integration, alert threshold and escalation
design, and patch/remediation tooling.
· MSP business case — TCO/ROI vs. internal IT, CapEx-to-OpEx translation for
finance stakeholders, cost avoidance and soft-value quantification, and
competitive differentiation
· Recurring-revenue economics — gross margin modeling for services contracts,
attach rates and their effect on deal profitability, and contract structures
(auto-renewal, true-up/true-down, co-terming).
· Customer-facing reporting — QBR structure and metrics (SLA attainment, ticket
trends, utilization), dashboarding (Power BI, native ITSM reporting), and RCA
documentation standards.
· Ability to translate a prospect's environment (device counts, ticket volume,
tool sprawl) into a right-sized proposal and a 30-60-90 day transition plan.
· Working knowledge of adjacent practice areas (security, collaboration,
cloud/datacenter, physical security) sufficient to identify attach opportunities
within a broader deal.
EDUCATION AND EXPERIENCE:
Bachelor’s degree or equivalent work experience.
Experience
· Ten (10) or more years of hands-on experience in the applicable technology
field.
· Five (5) or more years of presales engineering, solution architecture, or
equivalent .
Skills
· Demonstrated success leading the technical strategy on large, complex,
opportunities.
· Proven ability to design and price large-scale solutions, including budgetary
and detailed cost estimating.
· Experience owning offering definition, pricing, or packaging for a technology
practice or portfolio.
· Experience managing OEM/vendor relationships and subcontractor resources.
· Strong written and verbal communication skills; ability to translate customer
requirements into a bill of materials (BOM) and system design.
· Ability to present credibly to executive and C-level audiences on both
technical and financial merits.
· Strong organizational, communication, and interpersonal skills; able to
prioritize, multitask, and adapt to new technologies.
· Willingness to pursue ongoing learning and professional growth.
WHAT WE OFFER:
Our world-class work environment encompasses flexible and remote work options, a
commitment to equity, and nationally respected teams in management consulting
and technology services. We also offer opportunities to make a profound social
impact through innovative projects, and professional development opportunities
for career growth. Here [https://www.mgt.us/careers/] you can read more about
our extensive Employee Value Proposition (EVP).
Specifically, we will offer you a competitive compensation package including:
Flexible paid time off
5% 401K matching program
Equity opportunities
Incentive and bonus programs
Up to 16 weeks of paid parental leave
Flexible spending accounts
Full-health benefits with base employee coverage fully funded, comprising:
Medical, dental, and vision coverage
Life insurance
Short and long-term disability coverage
Income protection benefits
MGT Impact Solutions, LLC is an equal opportunity employer. We will not
discriminate against any employee or applicant for employment on the basis of
race, color, religion, sex, national origin, age, disability, marital status,
genetic information, sexual orientation, pregnancy, gender identity, or any
other characteristic or class protected by law.