Pavion Connects and Protects by providing innovative fire, security, and
communication integration solutions to customers across the globe. We bring
industry-leading expertise to clients in enterprise, healthcare, education,
government, data center, and retail industries. Global Reach. Local Service.
As a global leader, Pavion specializes in the design, installation, service, and
maintenance of cutting-edge fire alarm systems, critical communications, video
surveillance, access control, and advanced AV technologies. Our mission is to
bring clarity and transformation to safety, security, and communication through
integral technology and radical service.
With a commitment to safety, reliability, and operational excellence, Pavion
ensures scalable, future-ready solutions tailored to meet and exceed our
clients’ needs. Learn more at www.pavion.com [https://pavion.com]
Pavion and our family of companies are seeking a talented and motivated Service
Program Manager to join our security business unit.
Primary Responsibilities:
Driving the growth of the Data Center Service business through proactive
customer engagement and operational excellence.
Managing service operations, scheduling, and resource planning to ensure
timely and efficient execution.
Developing and mentoring service personnel while maintaining a strong focus
on safety, quality, and customer satisfaction.
Partnering with Sales, Program Management, and Operations to identify and
pursue additional service opportunities within existing and new customer
accounts.
Establishing consistent service delivery processes, performance metrics, and
financial accountability to improve profitability and customer retention.
Supporting strategic expansion into new markets as our Data Center Service
portfolio continues to grow.
Basic Qualifications:
Bachelor's degree in a relevant field (e.g., engineering, business
management) or equivalent work experience
Proven experience (5+ years) in service management, preferably in the
security technology industry
Strong leadership and team-building skills
Excellent communication and interpersonal abilities
Proficiency in using service management software and tools
Analytical mindset with a focus on continuous improvement
Ability to travel up to 30% out of state as needed to support national
service operations
Preferred Qualifications:
Previous experience in the electronic security integration, service industry
or a closely related field.
Associate's or Bachelor's degree in Business, Construction Management, or a
related discipline preferred.
Proven experience leading and developing service teams across a large
geographic region.
Strong operational leadership skills with experience managing field service
personnel, scheduling, customer satisfaction, and financial performance.
Experience supporting mission-critical environments, data centers, or other
high-availability facilities is strongly preferred.
Demonstrated ability to build high-performing teams, improve operational
processes, and drive service business growth.
Excellent communication, organizational, and customer relationship management
skills.
Ability to collaborate effectively with Sales, Program Management,
Operations, and Executive Leadership to support strategic business
objectives.
Salary Range: The salary range for this position is $130,000 - $150,000
annually. The starting salary will be determined based on qualifications,
experience, education, skills, certifications, and internal equity. We also
offer a comprehensive benefits package.
Disclaimer: This job description should not be construed to imply that these
requirements are the exclusive standards of the position. Incumbents will follow
any other instructions, and perform any other related duties, as may be
required. The employer has the right to revise this job description at any time.
The job description is not be construed as a contract for employment.
Pavion is an equal opportunity/affirmative action employer. All qualified
applicants will receive consideration for employment without regard to sex,
gender identity, sexual orientation, race, color, religion, national origin,
disability, protected veteran status, age, or any other characteristic protected
by law.
If you require accommodation or assistance during the application process,
please contact us at Careers@pavion.com . Kindly note that resumes submitted to
this email address will not be reviewed. Thank you for your understanding.