About brighthush
brighthush is a trailblazer in the minerals industry, delivering high‑quality mineral solutions that power everything from glass and ceramics to construction and water filtration. With a legacy of innovation and a commitment to sustainability, brighthush partners with leading manufacturers, distributors, and end‑users to create products that enhance performance, protect the environment, and drive economic growth.
Our mission is simple: to provide the world with safer, more efficient, and more sustainable mineral solutions. We do this by combining cutting‑edge research, advanced manufacturing, and a customer‑centric approach that places safety, quality, and service at the forefront of everything we do.
Why Join brighthush?
- Impactful Work – Every order you process, every customer interaction you manage, directly supports the supply chain of industries that shape our daily lives.
- Fast‑Paced Environment – Work in a dynamic, remote‑first setting that rewards initiative, problem‑solving, and a passion for service.
- Growth & Development – From on‑the‑job training to mentorship programs, we invest in your professional growth and help you build a career that lasts.
- Inclusive Culture – We celebrate diversity, foster belonging, and empower every team member to bring their authentic self to work.
- Competitive Compensation & Benefits – Enjoy a comprehensive benefits package that includes healthcare, retirement plans, paid time off, and more.
Key Responsibilities
As a Customer Service Representative I at brighthush, you will be the frontline of our order processing and customer support operations. Your day‑to‑day tasks will include:
- Order Entry & Confirmation – Accurately input customer orders into our ERP system, verify details, and confirm order status with customers.
- Logistics Coordination – Collaborate with shipping and warehouse teams to schedule pickups, track shipments, and resolve any delivery issues.
- Invoice Block Resolution – Identify and resolve billing discrepancies, ensuring invoices are accurate and timely.
- Customer Complaint Management – Handle inquiries and complaints with professionalism, turning challenges into opportunities for customer delight.
- Month‑End Close Support – Assist finance and accounting teams in reconciling orders, payments, and inventory for accurate reporting.
- Group Mailbox Management – Monitor shared inboxes, triage emails, and route communications to the appropriate departments.
- Inbound Phone Support – Serve as the primary point of contact for phone inquiries, providing solutions and escalating issues as needed.
- Account Management – Maintain up‑to‑date customer records, track order history, and identify upsell or cross‑sell opportunities.
- Continuous Improvement – Participate in process improvement initiatives, share feedback, and help streamline workflows.
- Other Duties – Perform additional tasks as assigned to support the team and ensure operational excellence.
Essential Qualifications
- Associate’s degree in Business, Administration, or a related field (Bachelor’s preferred).
- Minimum of 2 years of progressive experience in administrative services, order processing, or account management.
- Proficiency in IFS, Salesforce, and Microsoft Office Suite, especially Excel.
- Strong analytical skills with the ability to learn and navigate ERP databases focused on order processing and invoicing.
- Exceptional attention to detail and a proven track record of meeting tight deadlines.
- Excellent written and verbal communication skills, with a professional telephone and email etiquette.
- Self‑motivated, highly organized, and thrives in a fast‑paced, problem‑solving environment.
- Team player who collaborates effectively with cross‑functional stakeholders.
- Demonstrated ability to meet or exceed performance targets in a service‑driven role.
Preferred Qualifications
- Experience with ERP systems beyond IFS, such as SAP or Oracle.
- Knowledge of logistics and supply chain processes.
- Previous exposure to the minerals or manufacturing industry.
- Certifications in customer service, project management, or data analysis.
Skills & Competencies
- Customer‑Centric Mindset – Passion for delivering exceptional service and building lasting relationships.
- Problem‑Solving – Ability to analyze issues, develop solutions, and implement corrective actions quickly.
- Communication – Clear, concise, and professional communication across all channels.
- Technical Proficiency – Comfortable working with multiple software platforms and learning new tools rapidly.
- Time Management – Prioritize tasks effectively in a high‑volume environment.
- Adaptability – Thrive in a remote, hybrid, or on‑site setting and adjust to evolving business needs.
Career Growth & Learning Opportunities
At brighthush, we believe that career advancement starts with continuous learning. As a Customer Service Representative I, you will:
- Participate in structured onboarding and ongoing training programs that cover product knowledge, systems, and customer service best practices.
- Gain exposure to cross‑functional teams, including Sales, Logistics, Finance, and Engineering, to broaden your skill set.
- Earn certifications in ERP, Salesforce, or project management to enhance your professional profile.
- Progress to senior roles such as Customer Service Supervisor, Order Management Specialist, or Operations Analyst.
- Take advantage of mentorship programs that pair you with experienced leaders in the industry.
Work Environment & Culture at brighthush
Our culture is built on five core values: Safety, Team, Customers, Growth, and Courage. These principles guide every decision and interaction at brighthush.
- Safety First – We prioritize the well‑being of our employees, customers, and communities.
- Team Collaboration – High‑performing teams are at the heart of our success; we celebrate collective achievements.
- Customer Focus – Every action we take is measured against the impact on our customers’ experience.
- Growth Mindset – We encourage continuous learning, innovation, and personal development.
- Courageous Leadership – We empower employees to speak up, challenge the status quo, and drive positive change.
We also champion diversity, equity, and inclusion. brighthush is committed to creating a workplace where every individual feels respected, valued, and empowered to contribute their best.
Compensation & Benefits
While specific salary ranges are determined by experience and qualifications, brighthush offers a competitive compensation package that includes:
- Comprehensive medical, vision, and dental coverage.
- 401(k) retirement plan with company matching.
- Paid time off (PTO) and paid holidays.
- Disability and life insurance, including accidental death & dismemberment (AD&D).
- Employee Assistance Program (EAP) for personal and professional support.
- Flexible work arrangements, including remote and hybrid options.
- Professional development budget and tuition reimbursement.
- Employee recognition programs and performance bonuses.
How to Apply
If you are ready to bring your energy, expertise, and enthusiasm to a company that values innovation, safety, and customer success, we encourage you to apply today. Join brighthush and help shape the future of the minerals industry while building a rewarding career.
Equal Opportunity Employer
brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, disability, or veteran status.
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