VP/SVP Client Services
Title: VP/SVP,Client Services
Location: India (Remote)
Experience:10+Years
We are seeking a highly accomplished ClientServices partner to lead strategic client engagements,drive business growth, and ensure delivery excellence across large-scaletechnology and digital transformation programs.
This role requires a unique blend of businessconsulting expertise, commercial acumen, relationship management, andtechnology services experience. The ideal candidatewill serve as a trusted advisor to senior client stakeholders, identify growthopportunities, and translate business challenges into impactful technologysolutions.
Key Responsibilities
Client Relationship Management
- Act as the primary strategic partner for client executives and senior business stakeholders.
- Build and nurture long-term relationships with CXOs and key decision-makers.
- Develop a deep understanding of clients' business objectives, challenges, and growth priorities.
- Partner with clients to define transformation roadmaps and technology-led business solutions.
- Ensure high levels of customer satisfaction, retention, and account growth.
Business Development & AccountGrowth
- Drive revenue growth through account expansion, cross-selling, and upselling opportunities.
- Identify and pursue new business opportunities within existing and prospective accounts.
- Develop account strategies and growth plans aligned with client objectives.
- Lead proposal development, contract negotiations, and commercial discussions.
- Create compelling business cases and value propositions that demonstrate measurable ROI.
Delivery Oversight & Governance
- Provide executive oversight for project delivery, ensuring quality, timeline, and budget adherence.
- Work closely with delivery leaders and project managers to ensure successful execution.
- Review project plans, effort estimates, risks, and mitigation strategies.
- Drive governance reviews and executive steering committee meetings.
- Ensure alignment between client expectations and delivery execution.
Strategic Consulting
- Serve as a trusted advisor for business transformation and digital initiatives.
- Understand industry trends and leverage them to create innovative client solutions.
- Connect business outcomes with technology capabilities to drive measurable impact.
- Guide clients through complex organizational and technology transformation programs.
- Support clients in defining operating models, process improvements, and transformation strategies.
Leadership & Collaboration
- Collaborate with global delivery teams to ensure seamless client engagements.
- Mentor and develop account managers, project managers, and emerging leaders.
- Promote a client-centric culture focused on excellence and business outcomes.
- Drive effective communication between business stakeholders and technical teams.
- Foster collaboration across sales, delivery, consulting, and technology practices.
Skills, Knowledge & Experience
- B.Tech/BE and MBA from a Tier-1 Business School.
- 10+ years of experience in IT Services, Technology Consulting, Digital Transformation, or Enterprise Account Management.
- Proven success in managing strategic enterprise accounts, driving revenue growth, and expanding client relationships.
- Strong business acumen with the ability to understand client challenges and translate them into impactful technology solutions.
- Experience engaging and influencing CXOs and senior stakeholders.
- Demonstrated expertise in consultative selling, business case development, and transformation initiatives.
- Sound commercial understanding of P&L, revenue forecasting, and margin management.
- Strong stakeholder management, communication, negotiation, and presentation skills.
- Strategic thinker with excellent problem-solving abilities and a results-driven mindset.
- Experience working with global teams, Agile methodologies, and distributed delivery models.
- Proven ability to bridge business objectives with technology solutions while leading cross-functional teams in dynamic environments
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