Here’s the LinkedIn-optimized version, keeping the healthcare, telehealth, remote patient monitoring, EMR, quality assurance, and workflow-improvement keywords clear for candidate matching.
## About the Role
Pride Health is seeking a Virtual Care Coordinator to support virtual patient care, telehealth services, and remote patient monitoring operations. This role focuses on coordinating virtual care activities, monitoring patient safety and clinical needs, supporting telehealth workflows, and maintaining program data and performance metrics.
The ideal candidate has 3+ years of direct patient care experience, familiarity with telehealth and remote patient monitoring technologies, and knowledge of quality assurance, data collection, workflow improvement, and electronic medical records (EMR). Strong analytical, communication, and problem-solving skills are important for working effectively in a fast-paced, technology-driven environment.
## Key Responsibilities
Support virtual patient care and remote patient monitoring activities.
Monitor patients for safety, behavior, and clinical needs.
Escalate patient concerns to appropriate clinical teams.
Assist with telehealth services, ensuring virtual sessions run smoothly and on schedule.
Collaborate with clinical teams, leadership, and technical partners to support telehealth operations.
Perform case triaging and assignment for virtual patient monitoring.
Maintain and track telehealth program data.
Monitor and report on program performance metrics.
Prepare and maintain reports related to virtual care and telehealth operations.
Conduct quality assurance reviews.
Identify opportunities for workflow and process improvement.
Recommend process improvements based on quality assurance findings and operational data.
Identify trends and support the development and implementation of corrective action plans.
Provide training and ongoing support to staff on telehealth workflows and systems.
## Required Qualifications
3+ years of direct patient care experience.
Experience with telehealth.
Experience with remote patient monitoring technologies.
Knowledge of quality assurance processes.
Experience or knowledge of data collection and tracking.
Knowledge of workflow improvement.
Familiarity with electronic medical records (EMR).
Strong analytical skills.
Strong communication skills.
Strong problem-solving abilities.
Ability to work effectively in a fast-paced, technology-driven environment.
## Core Skills
Virtual Care Coordination
Virtual Patient Care
Telehealth
Remote Patient Monitoring
Patient Safety Monitoring
Clinical Escalation
Case Triage
Case Assignment
Electronic Medical Records (EMR)
Quality Assurance
Data Collection
Performance Metrics
Healthcare Reporting
Workflow Improvement
Corrective Action Plans
Staff Training
Telehealth Systems
Clinical Team Collaboration
## Work Arrangement
Remote
Location listed: New York, NY, US
## Benefits
Eligible employees may receive comprehensive benefits, including:
Medical, dental, and vision coverage.
Accident insurance.
Critical illness insurance.
Hospital indemnity insurance.
401(k) retirement savings.
Life and disability insurance.
Employee assistance program.
Legal support.
Auto and home insurance.
Pet insurance.
Employee discounts.
## About Pride Health
Pride Health is part of Pride Global and provides workforce and healthcare-related solutions. Eligible employees may have access to a range of healthcare, supplemental insurance, retirement, protection, and employee support benefits.