Company Description fynnCOMM is a privately held cyber security and ICT infrastructure specialist focused on network security, ICT infrastructure services, and cyber strategy. Founded in 2008, the company has grown into a trusted partner for organizations seeking protection from evolving digital threats. fynnCOMM designs and delivers solutions that help businesses safeguard critical data, maintain operational resilience, and comply with security standards. Team members work with advanced technologies and industry-leading practices to support clients in a rapidly changing cyber landscape.
Role Description The Director Operational Excellence is a full-time remote role responsible for driving continuous improvement across business processes and operational workflows. This role oversees the design and implementation of process optimization initiatives, partnering with cross-functional teams to identify inefficiencies and implement sustainable solutions. The Director will establish performance metrics, analyze operational data, and lead strategic projects that enhance service delivery, scalability, and quality.
Daily activities include facilitating workshops, developing improvement roadmaps, aligning operational initiatives with organizational strategy, and coaching leaders and teams on best practices in operational excellence.
Qualifications
Candidates should possess strong capabilities in Business Process Improvement and Process Improvement to identify, analyze, and optimize end-to-end workflows.
Candidates should possess expertise in Operational Excellence to design frameworks, implement continuous improvement methodologies, and drive standardization.
Candidates should possess advanced Analytical Skills to interpret operational data, define KPIs, and support data-informed decision-making.
Candidates should possess Strategic Planning skills to align improvement initiatives with organizational goals and long-term growth objectives.
Demonstrated experience leading cross-functional transformation or optimization programs, ideally in technology, cyber security, or ICT services.
Proven ability to influence senior stakeholders, communicate clearly at all levels, and manage multiple complex initiatives in a remote environment.
Bachelor’s degree in Business, Engineering, Information Technology, or a related field; advanced degree or relevant certifications (e.g., Lean, Six Sigma, PMP) are a plus.
Comfort with digital collaboration tools, strong organizational skills, and a commitment to inclusive, team-oriented leadership.