UX/UI Specialist (Salesforce)
Location: Remote, United States or Canada preferred
Employment Type: Contract
We are seeking a high-caliber UX/UI Specialist for a contract engagement within
our commercial practice. You will serve as the technical design authority for a
key project, steering user experience integrity across the Salesforce ecosystem.
This role requires a proactive problem-solver who can architect both the
functional logic (how Communities and Ideas work) and the visual identity
(branding, themes, and CMS) for both Customer and Partner Communities.
Responsibilities:
Experience Design: Lead the design and implementation of intuitive,
accessible user experiences that meet high-quality industry standards.
Interface Architecture: Manage and oversee the end-to-end design of UI
components within Salesforce and AWS environments to ensure all solutions
remain user-centric.
Accessibility Leadership: Drive accessibility testing and validation
processes, coordinating with internal teams and stakeholders to ensure
usability for all users.
Design Engineering: Implement advanced prototyping and wireframing tools to
visualize complex data flows across Service Cloud, Experience Cloud, Data 360
and Agentforce.
Mentorship: Provide UX/UI guidance and best practices to development and
consulting teams throughout the project lifecycle.
Product Alignment: Maintain and apply expert knowledge of the Salesforce
Lightning Design System (SLDS) and modern design standards.
Qualifications:
5–7+ years of experience managing UX/UI cycles, specifically within the
Salesforce suite.
Significant experience with the Salesforce suite of products, especially
Service Cloud, Experience Cloud, Data 360, Marketing Cloud, and/or
Agentforce.
Strong strategic thinking with the ability to align creative solutions with
private-sector business objectives and stakeholder needs.
Deep familiarity with accessibility standards and modern design system
requirements.
Proven leadership skills and experience in managing design for large, complex
projects.
Excellent communication, presentation, and stakeholder management skills.
Certifications (Preferred): Salesforce UX Designer certification, or
equivalent (e.g., Nielsen Norman Group, HFI).
Bachelor’s Degree highly preferred
Please note that this job posting is for our contractor dream team and not a
full-time employment opportunity. As a contractor, you will not be entitled to
benefits such as health insurance, paid time off, or retirement plans that
Thunder offers its full-time employees. Additionally, your employment status
will be that of an independent contractor, meaning you will be responsible for
your own taxes and insurance. Please ensure that any outside commitments do not
interfere with your responsibilities, availability, or ability to perform
effectively in this position. We encourage all applicants to thoroughly discuss
Thunder's contractor agreement terms during the Talent Screen. We, of course,
will happily keep you in mind for future full-time roles if those are a better
fit!