ABOUT DEEPSCRIBE
DeepScribe is building AI agents that automate and transform clinical workflows.
On track to capture over 4 million oncology care visits annually, we are the
dominant AI scribe for cancer care and we’re rapidly expanding into other
complex, chronic-care specialties and workflows.
But our mission goes far beyond note-taking. We’re building the ambient
operating system for healthcare: intelligent agents that embed directly into
clinical and administrative workflows, from clinical trial matching to revenue
cycle automation. Our goal is to give the most overburdened professionals in the
world more time to focus on caring for patients.
At DeepScribe, everything we do is focused on bringing back the joy of care to
medicine. We empower physicians with tools that improve efficiency, deepen
patient trust, and reduce the documentation burden that drives burnout.
ABOUT THE ROLE
You own the success of a portfolio of important, high-profile accounts. That
means you know your customers deeply: their workflows, their champions, their
friction points, and you act before problems become churn risks. You are the
reason providers feel like DeepScribe was built for them.
This is a high-accountability role. You'll track utilization regularly,
intervene when engagement dips, and build genuine relationships with clinicians
and administrators alike. Retention is the scoreboard, but relationships are how
you win.
WHAT YOU'LL OWN
Retention. Accountable for annual contract renewal across your portfolio;
Monthly Active Users is your north star metric.
Daily monitoring. Track MAUs, WAUs, and utilization; identify risk signals
early and own the intervention plan.
Relationship and champion building. Develop trusted, personal relationships
with key clinicians and administrative stakeholders; be someone they're
genuinely glad to hear from.
Customer communication. Respond to provider and stakeholder questions,
surface product updates, and proactively share what's relevant to each
account.
Organic expansion. Identify natural growth opportunities within accounts and
partner with the internal colleagues to execute
Voice of customer. Advocate internally for your customers; translate clinical
workflow needs into product feedback and feature requests
Product fluency. Stay current on DeepScribe's latest functionality and
proactively apply new features to your portfolio
WHAT WE'RE LOOKING FOR
Deep empathy for clinicians and genuine belief in the problem we're solving
Strong understanding of clinical workflows; ability to translate provider
needs into technology solutions
Technically fluent, comfortable working with data, understanding
integrations, and troubleshooting at a detailed level
Working knowledge of LLMs and basic prompt engineering; curiosity to go
deeper
Proactive communicator, you don't wait to be asked, you bring information and
solutions
Comfortable with ambiguity and able to adapt quickly as our product and
market evolve
Willingness to travel: cadence varies (0–50% in a given month depending on
account needs)
We’d love to hire someone with direct healthcare experience, but it’s not
required
COMPENSATION, PERKS, AND BENEFITS
On Track Earnings: $85,000-150,000. Actual compensation will be determined based
on factors including but not limited to experience, education, skill level,
location, and internal equity, and may vary from the posted range.
Compensation is combination of base + variable on an 80/20 split
Meaningful equity stake in the company
Flexible PTO
Work from home stipend
Medical, Dental, Vision, 401K and other benefits are also offered
ABOUT THE TEAM
Our customer success team thrives in a rapidly evolving environment, and has the
opportunity to work with many functions to ensure our customers receive the best
experience possible. Come join us in this exciting growth phase!
At DeepScribe, we value trust, teamwork, and transparency, and we’re dedicated
to promoting diversity and equity in the workforce through inclusive hiring
practices. Candidates with backgrounds that are underrepresented in the
technology industry are encouraged to apply.
In compliance with federal law, all persons hired will be required to verify
identity and eligibility to work in the United States and to complete the
required eligibility verification form upon hire.