Technical Director, Global Cloud Operations
Department: Global Cloud Operations
Reports To: VP, Global Cloud Operations
Location: Remote (U.S.) / Hybrid (Preferred)
Travel: Up to 20% (Domestic and International)
Why Join Omnicell?
Global Cloud Operations is being built as four distinct but deeply
interdependent pillars — Site Reliability Engineering, Site Reliability
Operations, Platform Engineering, and Cloud Security. Each pillar has its own
Director driving execution, but someone needs to hold the technical thread
across all four: making sure architecture decisions in Platform Engineering
don’t create blind spots for Cloud Security, that SRE’s reliability standards
and SRO’s operational model reinforce each other, and that the organization
makes coherent technical trade-offs rather than four good decisions that don’t
add up to one good system.
That’s this role.
About This Opportunity
Reporting to the VP of Global Cloud Operations, the Technical Director is the
organization’s senior-most cross-pillar technical leader — a peer partner to the
Directors of SRE, SRO, Platform Engineering, and Cloud Security, and the VP’s
primary technical deputy. This is not a role that replaces any Director’s
ownership of their pillar; it is the role that makes sure the four pillars
operate as one coherent technical organization rather than four independent
ones.
Purpose
The Technical Director owns technical coherence across Global Cloud Operations —
setting unified architecture standards, resolving cross-pillar technical
trade-offs, and ensuring that reliability, operations, platform, and security
decisions are made with full visibility into their effects on each other.
Primary Impact
As Technical Director, your judgment will directly shape:
Whether Omnicell’s four Cloud Operations pillars scale as one coherent
technical organization or drift into four disconnected ones.
The speed and safety with which cross-pillar technical decisions get made —
instead of being escalated to the VP or stalling between Directors.
The consistency of architecture, tooling, and technical standards across
reliability, operations, platform, and security.
The VP’s ability to focus on strategy and executive partnership, trusting
that cross-pillar technical execution is in capable hands.
What You’ll Do
Cross-Pillar Technical Leadership
Serve as the unifying technical authority across Site Reliability
Engineering, Site Reliability Operations, Platform Engineering, and Cloud
Security.
Partner closely with all four Directors on architecture decisions, technical
roadmaps, and major trade-offs that cross pillar boundaries.
Identify and resolve technical inconsistencies before they become production
risk — for example, platform provisioning patterns that don’t meet security
baselines, or reliability targets that assume operational capabilities SRO
hasn’t yet built.
Architecture & Standards Governance
Own the enterprise-wide technical standards that span all four pillars:
observability conventions, incident severity definitions,
infrastructure-as-code patterns, and security control baselines.
Chair a recurring cross-pillar architecture review, ensuring major technical
decisions in any one pillar are visible to the other three before they ship.
Maintain a unified view of technical debt and risk across the organization,
and prioritize it alongside each Director.
Executive Technical Partnership
Act as the VP’s primary technical deputy — translating cross-pillar technical
detail into clear input for executive decisions, and translating VP strategy
into technical direction the four Directors can execute against.
Represent Cloud Operations in technical discussions with other engineering
and product leaders across Omnicell.
Support the VP in Sev1/Sev2 incident review when an incident’s root cause or
resolution spans multiple pillars.
Talent & Technical Mentorship
Mentor senior technical leaders across all four pillars — Reliability
Architect, Security Architect, Senior Platform Engineer, and equivalent
senior ICs — independent of their reporting line.
Help the four Directors develop their own technical judgment and cross-pillar
awareness over time, so the need for centralized coordination naturally
decreases as the organization matures.
What Success Looks Like
First 90 Days
Build trusted working relationships with the VP and all four Directors.
Map the current state of technical consistency (or inconsistency) across the
four pillars — standards, tooling, architecture patterns.
Identify the two or three highest-risk cross-pillar gaps and begin addressing
them.
First Six Months
Cross-pillar architecture review established and running on a predictable
cadence.
At least one significant cross-pillar technical inconsistency resolved (e.g.,
unified observability standard, aligned incident severity model).
Recognized by all four Directors as a trusted technical partner, not an added
layer of approval.
First Year
Technical standards and architecture patterns are consistent and
well-understood across all four pillars.
Cross-pillar technical trade-offs are resolved at the Director/Technical
Director level, rarely requiring VP escalation.
Demonstrated measurable improvement in an organization-wide metric that
depends on cross-pillar coordination — for example, reduced incident
cross-talk, faster root-cause resolution for multi-pillar incidents, or
improved audit readiness.
Minimum Qualifications
10+ years in infrastructure, platform, reliability, or security engineering,
with 5+ years in a senior technical leadership role spanning multiple
technical disciplines.
Demonstrated depth across at least two of the four pillars (SRE, operations,
platform engineering, security) and working fluency in all four.
Strong track record of resolving cross-team technical trade-offs and
influencing without direct authority.
Deep experience with multi-cloud architecture (AWS, Azure, GCP), modern
observability practices, infrastructure-as-code, and cloud security
fundamentals.
Experience operating in a regulated industry (healthcare, financial services,
or similar) with compliance obligations such as HIPAA, SOC 2, or FedRAMP.
Preferred Qualifications
Prior experience as a Principal Engineer, Distinguished Engineer, or
cross-functional Technical Director in a scaling infrastructure organization.
Experience building or formalizing an architecture review or technical
governance process from scratch.
Experience mentoring senior technical leaders across disciplines outside your
own direct reporting line.
Leadership Expectations
As Technical Director, you will:
Lead through technical credibility and relationship, not positional authority
over the four Directors.
Make and stand behind difficult cross-pillar technical trade-offs, clearly
communicating the reasoning to all affected teams.
Protect the organization from well-intentioned but locally-optimized
decisions that create risk elsewhere in the system.
Serve as a calm, technically rigorous voice in cross-pillar incident review
and architecture discussions.
How You’ll Elevate Cloud Operations
Four strong pillars don’t automatically add up to one strong organization — that
only happens with someone actively holding the technical thread between them.
Your leadership is what turns Site Reliability Engineering, Site Reliability
Operations, Platform Engineering, and Cloud Security from four well-run teams
into a single, coherent, trustworthy cloud operations function.
Since 1992, Omnicell has been committed to transforming pharmacy
care through outcomes-centric innovation designed to optimize clinical and
business outcomes across all settings of care. We strive to be the healthcare
provider’s most trusted partner by our guiding promise of “Outcomes. Defined and
Delivered.”
Our comprehensive portfolio of robotics, smart devices, intelligent software,
and expert services is helping healthcare facilities worldwide to improve
business and clinical outcomes as they move closer to the industry vision of the
Autonomous Pharmacy.
Our guiding principles inform everything we do:
As Passionate Transformers, we find a better way to innovate relentlessly.
Being Mission Driven, we consistently deliver on our promises.
Our Entrepreneurial spirit makes the most of EVERY opportunity for
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