Job Description:
- Design simulations using tools like Articulate Storyline and Rise- Build training that matches real call flows, tools, and customer issues- Work with stakeholders to fix gaps and improve performance- Use feedback and data to refine your content- Help roll out new training in our Learning Management System (LMS) and support users when needed
Requirements:
- 2+ years in instructional design or call center training- Spanish/English bilingual is a strong plus- Strong skills in simulation tools (Articulate, Captivate, etc.)- Comfortable working with LMS platforms (SCORM/xAPI experience is a plus)- Strong communicator who can break down complex processes- Able to travel 30–50% and work independently
Benefits:
- Medical, Dental, Vision, Disability, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period!- 401k Plan with employer matching- Paid vacation, personal/sick days, and bereavement time- Employee Profit Sharing Program- 50% AT&T wireless discount- Paid training- Advancement opportunities, we prefer to promote from within!