10 years relevant process ownership experience, 1 year leading teams, bachelor's degree in computer science or IT or equivalent experience, service delivery expertise, SLA management, analytics, and process improvement.
Key Responsibilities
- leading teams
- managing incidents
- optimizing processes
Skills & Tools
ServiceNow, Five9, Power BI, ITIL, LEAN
Job Details
- Category: Information Technology
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — Alabama or Arizona or Arkansas or Delaware or Florida or Georgia or Hawaii or Idaho or Indiana or Iowa or Kansas or Kentucky or Louisiana or Maine or Maryland or Massachusetts or Michigan or Mississippi or Missouri or Nebraska or New Hampshire or New Mexico or North Carolina or North Dakota or Ohio or Oklahoma or South Carolina or South Dakota or Tennessee or Texas or Utah or Vermont or Virginia or West Virginia or Wisconsin or Wyoming
- Salary: USD 85,563 – 136,928 / year
- Languages: English
Benefits
- Generous paid time off
- Tuition reimbursement
- Retirement plan
- Generous parental leave
About Southern New Hampshire University
A university serving learners worldwide through flexible, people-centered education. — Industry: Education