At Upland Software, you’ll find smart, creative teams who love working together
to deliver value for our customers, and a global culture of growth and
possibility. Our operating model has always supported remote work—and as we keep
growing and evolving our workplace, that won’t change. We’re passionate. We’re
proactive. We take pride in our work, and we love a good challenge. Sound like
you?
This is a Senior Database Administrator position largely responsible for
providing operational database services to Upland Software in a production
role. The immediate responsibility of this role is to assist the current Cloud
Operations team with the migration of MySQL 5.6 to 8.0.43, as well as owning
database infrastructure design, ensuring optimal performance, availability and
reliability. You will also be working with Development to come up with strategic
solutions to recurring problems Additional daily tasks such as owning,
tracking and resolving database related incidents and requests, fulfilling
requests and resolving incidents within SLAs, reviewing service related reports
(e.g.: database backups, maintenance, monitoring) to ensure service related
issues are identified and resolved within established SLAs, and responding to
database related alerts and escalations.
Primary Responsibilities:
This position requires a service oriented mentality, high sense of ownership of
the problems and requests assigned, focus on managing and resolving issues in
alignment with the SLAs, establishing and maintaining communication with
technology customers to keep them updated with status of their requests,
initiating and performing changes on production systems and proactively
escalating any issues that cannot be resolved within the established time
frames. As a Sr. Database Administrator, you will be responsible for all
aspects of application database platforms including infrastructure, database
design, data flow and overall performance.
Required Personal Traits
Ability to apply creative problem solving and manage through ambiguity.
Willingness to take ownership of problems and seek solutions to meet customer
needs
Highly collaborative team player.
Ability to work under remote supervision and with a minimum of direct
oversight.
Strong written and verbal communication skills directed to technical and
non-technical team members.
An individual who is keen to keep on top of emerging technologies.
Responsibilities:
Manage 19+ MySQL instances across 5 AWS regions, currently split between RDS
and EC2 instances.
Assist with in-flight project to upgrade MySQL 5.6 to 8.0.43.
Oversee DocumentDB and DynamoDB clusters for high availability and
scalability
Implement backup, recovery, and disaster recovery strategies
Ensure PCI DSS compliance and secure encryption of data at rest and in
transit
Partner with Development and CloudOps teams to deliver resilient,
high-performance database solutions
Maintain and optimize Amazon RDS (MySQL 8.0.x), DocumentDB, and DynamoDB
environments
Monitor and tune database performance, capacity, and replication
Manage cross-region read replicas, multi-AZ deployments, and failover
procedures
Implement and verify automated backup and recovery systems
Monitor with CloudWatch, CloudTrail, Alert Logic, and SNS notifications
Conduct DR (Disaster Recovery) testing and maintain failover documentation
Identify cost optimization opportunities for storage, backups, and data
transfer
Coordinate database alerting, escalation, and response across global teams
Requirements:
7+ years pf MySQL database administration experience, supporting a production
environment
5+ years AWS cloud database management (RDS, DocumentDB, DynamoDB)
5+ years of experience working in Amazon Web Services Production environment,
with multi-region, high-availability database architectures
Strong experience in Windows Server administration, running on AWS EC2
instances.
Experience in previous MySQL legacy upgrades to 8.x
Broad experience across multiple database platforms
Ability and desire to learn new systems quickly with little supervision
Ability and desire to automate solutions
Ability to work with multiple teams in an effective and collaborative manner
Ability to relate complex technical problems to non-technical business
stakeholders.
Excellent communication and documentation skills
Knowledge of PCI DSS compliance requirements would be beneficial
Scripting skills in PowerShell, bash, and Python
Monitoring expertise with CloudWatch, SNS, and third-party tools
Upland Software (Nasdaq: UPLD) is the intelligence layer that unifies and
contextualizes enterprise knowledge, content, and data, turning isolated
information into actionable outcomes for every human and agent. More than 1,100
enterprise customers rely on Upland's deep domain expertise to unlock the full
value of their AI and agent-driven operating models, driving measurable outcomes
across customer experience, employee productivity, and regulatory compliance.
For more information, visit www.uplandsoftware.com
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