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About brighthush
At brighthush, we believe that work should feel like a place you love to be every day. Our mission‑driven team lives by four core values: trust, customer obsession, agility, and a relentless drive to be better tomorrow than we are today. These principles shape a culture where performance is celebrated, innovation is encouraged, and every employee is empowered to deliver the best work of their career.
We are a remote‑first organization with a national footprint across the United States. While you’ll enjoy the flexibility of a full‑time home office, you’ll also have the option to connect in person at any of our vibrant Center of Energy hubs—modern collaboration spaces designed for brainstorming, learning, and building lasting relationships with teammates.
Our AI‑first hybrid observability platform powers the next generation of digital infrastructure, delivering end‑to‑end visibility across on‑premises, cloud, and edge environments. By anticipating issues before they happen, optimizing resources in real time, and enabling faster, smarter decisions, brighthush helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.
Why This Role Matters
As a Senior Customer Technical Architect at brighthush, you will be the trusted technical advisor for some of the world’s largest enterprises. You’ll partner closely with our Customer Experience and Sales teams to remove technical barriers, design robust solutions, and ensure our customers extract maximum value from the brighthush platform. Your expertise will directly influence product roadmaps, drive expansion opportunities, and shape the future of IT infrastructure monitoring.
Key Responsibilities
Customer Engagement & Relationship Building
- Serve as the primary technical point of contact for assigned enterprise customers, cultivating deep, strategic relationships.
- Listen actively to business challenges, translate them into technical requirements, and articulate how brighthush can solve them.
- Maintain a pulse on customer health, usage patterns, and satisfaction metrics, proactively addressing concerns before they become issues.
Technical Strategy & Solution Architecture
- Collaborate with internal stakeholders—including Sales, Account Management, and Product Engineering—to align brighthush solutions with customers’ strategic goals.
- Design scalable, secure, and high‑performance architectures that integrate brighthush with existing on‑premises, cloud, and edge environments.
- Create and maintain comprehensive architectural documentation, diagrams, and best‑practice guides for each engagement.
Hands‑On Implementation & Advisory
- Lead proof‑of‑concept (POC) initiatives to validate new features, integrations, or custom workflows.
- Provide expert guidance on virtualization, containerization, observability, DevOps pipelines, and operating‑system administration (Linux, Windows, networking).
- Troubleshoot complex, multi‑layered technical issues that extend beyond standard support scopes, delivering root‑cause analysis and remediation plans.
Customer Enablement & Training
- Develop and deliver best‑practice workshops, hands‑on labs, and executive briefings that empower customer teams to operate the brighthush platform confidently.
- Produce technical content—whitepapers, solution briefs, and how‑to guides—that reinforce learning and drive adoption.
Feedback Loop & Product Influence
- Gather actionable feedback from field engagements and channel it to the Product Development Engineering (PDE) organization.
- Participate in roadmap reviews, beta programs, and feature prioritization sessions to ensure customer needs are reflected in future releases.
Thought Leadership & Public Speaking
- Represent brighthush at industry conferences, webinars, and virtual events, delivering technical presentations that showcase innovative use cases.
- Contribute to the brighthush community through blog posts, forum participation, and open‑source contributions where appropriate.
Essential Qualifications
- 10–15+ years of experience in a senior technical role focused on IT infrastructure, cloud services, or software development.
- Deep expertise across at least three of the following domains: Compute, Storage, Databases, Networking, Application Services, Big Data, or Distributed Computing.
- Proven track record designing and deploying virtualization and cloud‑native architectures (VMware, Hyper‑V, Xen, Kubernetes, Docker, etc.).
- Hands‑on experience with major storage platforms (NetApp, Dell EMC, HP LeftHand, Dell EqualLogic, etc.) and load balancers (F5 BIG‑IP, Citrix NetScaler, Barracuda).
- Strong command of monitoring protocols and technologies: WMI, PerfMon, JDBC, SNMP, SMTP, JMX.
- Extensive work with web servers (IIS, Apache, Tomcat) and directory services (Active Directory).
- Solid background in relational and NoSQL databases (SQL Server, MySQL, PostgreSQL, etc.).
- Programming/scripting proficiency in at least two of the following: Groovy, PowerShell, Python, Ruby.
- Demonstrated ability to design API‑centric solutions and integrate disparate enterprise systems.
- Exceptional written and verbal communication skills in English, with a talent for translating complex technical concepts into clear business value.
- Willingness to travel periodically for onsite training, workshops, and customer evangelism.
Preferred Qualifications & Nice‑to‑Haves
- Industry certifications such as AWS Certified Solutions Architect, Google Cloud Professional Architect, or Microsoft Azure Solutions Expert.
- Experience with observability stacks (Prometheus, Grafana, OpenTelemetry) and modern DevOps toolchains (Jenkins, GitLab CI/CD, Terraform).
- Background in AI/ML‑driven monitoring or predictive analytics.
- Prior experience in a SaaS or managed‑services environment serving Fortune 500 enterprises.
- Published technical articles, conference talks, or open‑source contributions that demonstrate thought leadership.
Core Skills & Competencies
- Strategic Thinking: Ability to see the big picture, align technology with business outcomes, and influence product direction.
- Problem Solving: Strong analytical instincts, comfortable navigating ambiguous issues and delivering clear, actionable solutions.
- Collaboration: Works seamlessly across cross‑functional teams, building consensus and fostering a shared sense of purpose.
- Customer‑Centric Mindset: Passion for delivering exceptional experiences and driving measurable value for clients.
- Adaptability: Thrives in a fast‑moving, remote‑first environment, balancing multiple priorities with poise.
Career Growth & Learning Opportunities
brighthush invests heavily in the professional development of its people. As a Senior Customer Technical Architect, you will have access to:
- Personalized learning budgets for certifications, conferences, and advanced technical courses.
- Mentorship programs pairing you with senior leaders across engineering, product, and go‑to‑market functions.
- Opportunities to transition into Product Management, Solutions Engineering leadership, or Enterprise Architecture roles as your interests evolve.
- Regular internal hackathons and innovation sprints that encourage you to experiment with emerging technologies.
Work Environment & Culture at brighthush
Our culture is built on transparency, inclusion, and a relentless focus on impact. Highlights include:
- Remote‑First Flexibility: Work from anywhere in the U.S. with a home‑office stipend, ergonomic equipment allowance, and a robust virtual collaboration suite.
- Center of Energy Hubs: State‑of‑the‑art office spaces where you can meet teammates, attend workshops, and recharge.
- Recognition Programs: Quarterly awards, peer‑nominated accolades, and performance‑based bonuses that celebrate achievements.
- Diversity & Inclusion: A commitment to building a workforce where every voice is heard, with employee resource groups, inclusive hiring practices, and ongoing bias‑training.
- Wellness & Work‑Life Balance: Unlimited vacation, generous parental leave, mental‑health resources, and a Lifestyle Spending Account for personal enrichment.
Compensation, Perks & Benefits
brighthush offers a market‑competitive total rewards package designed to attract and retain top talent.
- Base Salary Range: $136,500 – $189,420 USD, calibrated to experience, location, and skill set.
- Variable Compensation: Performance‑based bonus or commission components tied to customer success metrics.
- Comprehensive Health Coverage: Medical, dental, vision, and prescription benefits for you and your dependents.
- Retirement Savings: 401(k) plan with company matching contributions.
- Unlimited Paid Time Off: Take the time you need to recharge, travel, or pursue personal projects.
- Parental & Family Benefits: Paid parental leave, adoption assistance, and flexible return‑to‑work options.
- Learning & Development: Access to online learning platforms, conference attendance, and certification reimbursements.
- Employee Assistance Program: Confidential counseling, legal resources, and financial planning services.
- Technology Stipend: Annual allowance for home‑office upgrades, high‑speed internet, or coworking memberships.
Commitment to Equality & Inclusion
brighthush is an Equal Opportunity Employer. We celebrate diversity and are dedicated to creating an environment where every individual feels valued, respected, and empowered to bring their authentic self to work. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Application Process & Next Steps
If you are ready to shape the future of enterprise observability and partner with world‑class customers, we invite you to apply today. Our streamlined hiring process includes an initial phone screen, a technical deep‑dive interview, and a final conversation with senior leadership to ensure mutual fit.
We are committed to providing a transparent and accessible experience for every candidate. If you require a reasonable accommodation during the application or interview process, please let us know via our accommodation request form.
Join brighthush and Make an Impact
At brighthush, you won’t just fill a role—you’ll become a catalyst for digital transformation, helping global enterprises unlock the full potential of their infrastructure. Bring your expertise, curiosity, and passion for customer success, and together we’ll build the next generation of observability solutions.
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