---
About brighthush
brighthush is a global independent platform company engineered for impact. We blend business strategy, media, creative, and data into a single operating model powered by our proprietary operating system, Alli. With a workforce of more than 1,000 talented professionals, brighthush partners with world‑class brands and consistently delivers award‑winning work that shapes the future of digital marketing and customer experience.
Our commitment to excellence has earned us top industry honors, including multiple Cannes Lions and the Media Plan of the Year award from a leading industry publication. Moreover, brighthush has been recognized with 40+ workplace culture awards and has been listed among the Best Places to Work for over a decade in a renowned business magazine.
Why Join brighthush?
At brighthush, you’ll be part of a culture that celebrates curiosity, agility, and relentless innovation. We empower our people to take ownership, experiment with emerging technologies, and turn bold ideas into repeatable, scalable processes. As a Customer Operations Lead, you will be at the heart of this transformation, shaping how our client teams collaborate, communicate, and deliver value.
We invest heavily in professional development, offering mentorship programs, AI training, and clear pathways for career advancement. Whether you’re looking to deepen your project‑management expertise, become a thought leader in AI‑driven workflow automation, or broaden your strategic influence across media, creative, and strategy disciplines, brighthush provides the platform to accelerate your growth.
Key Responsibilities
- End‑to‑end project ownership: Independently manage project scopes, timelines, milestones, and deliverables across multiple client teams, ensuring alignment with strategic plans and contractual commitments.
- Strategic planning & risk mitigation: Create and maintain detailed project plans, proactively identify dependencies, monitor progress, and adjust schedules to mitigate risks and keep work moving forward.
- Client liaison & communication hub: Serve as the primary point of contact for clients, delivering timely updates via email, calls, meetings, and other touchpoints while maintaining transparency and trust.
- Cross‑functional coordination: Partner closely with Client Strategy, Media, Creative, and other internal stakeholders to ensure documentation, inputs, approvals, and feedback loops are accurate and on schedule.
- Meeting preparation & follow‑up: Design clear agendas, define objectives, assign owners, and capture action items for internal and client meetings, guaranteeing that decisions are documented and executed.
- Financial & billing oversight: Oversee monthly billing processes across media channels, coordinate necessary inputs, and ensure billing information is complete, accurate, and delivered on time.
- Presentation coordination: Act as the central hub for assembling client presentations, managing content dependencies, and meeting strict deadlines.
- Risk identification & escalation: Proactively surface project risks, gaps, and roadblocks, escalating when appropriate and collaborating with stakeholders to develop effective solutions.
- Documentation & visibility: Produce and maintain clear project documentation that provides teams and clients with real‑time visibility into timelines, responsibilities, decisions, and next steps.
- AI & automation operationalization: Translate successful AI and automation pilots into standardized workflows, refine processes, document best practices, and lead small‑scale rollouts within client teams.
- Technology evangelism: Leverage AI, automation, and emerging tech to elevate work quality, streamline processes, reduce manual effort, and enable faster, data‑driven decision‑making.
Essential Qualifications
- 4+ years of experience independently managing complex projects with multiple workstreams, stakeholders, and dependencies.
- Demonstrated expertise in developing detailed project plans, anticipating risks, adjusting priorities, and holding teams accountable to deadlines.
- Proven track record of serving as a reliable client liaison, delivering clear project updates, timelines, and deliverables.
- Strong ability to coordinate across cross‑functional teams such as Strategy, Media, Creative, and Operations.
- Exceptional organizational skills with a meticulous eye for detail in documentation, decision tracking, and action‑item management.
- Experience supporting financial or billing workflows, ensuring accuracy across multiple media channels.
- Excellent written and verbal communication skills, capable of translating complex project details into concise, understandable language for both internal and external audiences.
- Demonstrated aptitude for early risk detection and proactive solution development.
- Hands‑on experience improving workflows or operational processes through scalable, practical solutions.
- Interest and experience applying AI, automation, or technology to enhance operational efficiency, with the ability to codify pilots into repeatable processes.
- Commitment to continuous learning, curiosity about emerging technologies, and a customer‑focused mindset that prioritizes delivering meaningful value.
- People‑focused leadership style, building strong relationships, creating clarity for others, and leading by example through accountability and collaboration.
Preferred Qualifications
- Project Management Professional (PMP) or equivalent certification.
- Experience in a digital agency or platform environment that integrates media, creative, and data.
- Hands‑on experience with AI tools (e.g., generative AI, workflow automation platforms) and a track record of operationalizing pilot projects.
- Familiarity with financial systems and media‑billing platforms.
- Demonstrated success in mentoring junior project managers or leading cross‑functional task forces.
Core Skills & Competencies
- Project Management: Mastery of project‑management methodologies (Agile, Waterfall, hybrid) and tools (e.g., Asana, Smartsheet, Jira).
- Communication: Ability to craft clear, compelling narratives for both technical and non‑technical audiences.
- Analytical Thinking: Strong problem‑solving skills, data‑driven decision making, and the capacity to synthesize complex information.
- Collaboration: Proven ability to influence without authority, build consensus, and foster a culture of shared ownership.
- Technology Savvy: Comfort with AI, automation, and emerging tech platforms; willingness to experiment and champion new tools.
- Financial Acumen: Understanding of budgeting, invoicing, and media‑channel billing processes.
- Adaptability: Thrives in fast‑paced environments, embraces change, and can pivot quickly when priorities shift.
Career Growth & Learning Opportunities
brighthush is committed to your long‑term success. As you excel in the Customer Operations Lead role, you will have access to:
- Leadership pathways: Opportunities to move into senior operations management, program leadership, or strategic consulting roles.
- AI & Automation Academy: Ongoing training sessions, certifications, and hands‑on labs that keep you at the forefront of technological innovation.
- Mentorship programs: Pairing with senior leaders who can guide your professional development and help you navigate complex client environments.
- Cross‑functional rotations: Short‑term assignments in Strategy, Media, or Creative teams to broaden your perspective and deepen your expertise.
- Thought‑leadership platforms: Opportunities to present case studies, write internal whitepapers, and speak at industry events representing brighthush.
Compensation, Perks & Benefits
While exact compensation will be tailored to experience and market benchmarks, brighthush offers a competitive total rewards package that includes:
- Base salary & annual performance bonus aligned with individual and company success.
- Professional development budget for courses, certifications, conferences, and AI‑focused training.
- Generous paid time off and holiday allowances to recharge.
- Parental leave with paid benefits for new parents.
- Retirement & pension plans with employer matching contributions.
- Comprehensive healthcare coverage tailored to regional regulations.
- Fertility and family support benefits for employees and their spouses.
- Pet insurance to protect your furry companions.
- Lifestyle Spending Accounts fully funded by the company to promote wellness and healthy habits.
- Commuter benefits where applicable, supporting sustainable travel.
- Annual bonus eligibility for all employees.
- Volunteer time off – 8 paid hours per quarter to give back to your community.
- AI Enterprise License – Access to cutting‑edge AI tools and weekly safety‑focused training sessions.
Benefits may vary by country, location, and local regulations, ensuring compliance and relevance to each employee’s circumstances.
Our Culture & Values
Being part of brighthush means joining a culture that is unmatched in the digital space. We are dedicated to:
- Inclusivity: Building a diverse workforce where every voice is heard and valued.
- Continuous improvement: Encouraging grit, agility, and a growth mindset to deliver exceptional results for clients and colleagues.
- People‑first leadership: Supporting each other’s well‑being, fostering collaboration, and celebrating successes together.
- Innovation with purpose: Leveraging technology to solve real business challenges while maintaining ethical standards and AI safety.
brighthush is an equal‑opportunity employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected characteristic.
How to Apply
If you are passionate about bringing clarity to complex work, building strong relationships, and using technology to make client operations more effective, we want to hear from you. Join brighthush and make a tangible impact on the future of digital operations.
Apply for this job