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About brighthush
brighthush is a trailblazer in the educational technology space, delivering cutting‑edge Management Information Systems (MIS) that empower schools, multi‑academy trusts, and educational institutions to transform data into actionable insights. With a portfolio that spans student information management, timetabling, attendance, and performance analytics, brighthush is redefining how schools harness technology to drive student success and operational excellence. Our mission is simple: to make data work for educators, administrators, and learners alike. By combining industry expertise with a passion for innovation, we help schools unlock the full potential of their data, streamline processes, and create a learning environment that is both efficient and inspiring.
Why Join brighthush?
At brighthush, we believe that our people are our greatest asset. We foster a culture of collaboration, continuous learning, and empowerment. Whether you’re a seasoned professional or an emerging talent, you’ll find a supportive environment where your ideas are heard, your growth is nurtured, and your impact is tangible. Our remote‑first approach, paired with a vibrant virtual community, ensures you can thrive from anywhere while staying connected to a global network of experts.
Position Overview
As a Senior Customer Success Manager – MIS Systems & Data Analytics, you will be the linchpin between brighthush’s innovative MIS solutions and our valued educational partners. You will champion user adoption, drive product excellence, and translate complex data into clear, actionable insights that help schools achieve their strategic goals. Your role will blend technical acumen, strategic thinking, and exceptional communication to ensure our customers not only succeed but thrive with our platform.
Key Responsibilities
- Customer Advocacy & Relationship Management: Serve as the primary point of contact for a portfolio of schools and trusts, building trust and ensuring a high level of satisfaction and retention.
- Onboarding & Implementation Leadership: Guide new customers through a seamless onboarding journey, from initial discovery to full system adoption, ensuring they realize value quickly.
- Data & Reporting Expertise: Design, build, and maintain custom reports and dashboards that provide actionable insights into student performance, attendance, timetabling, and operational metrics.
- Health Checks & Continuous Improvement: Conduct regular system health checks, identify potential issues, and recommend proactive solutions to optimize performance and user experience.
- Training & Enablement: Develop and deliver engaging training sessions, workshops, and webinars to empower users at all levels of technical proficiency.
- Feedback Loop & Product Collaboration: Capture user feedback, prioritize enhancements, and collaborate with product, engineering, and support teams to drive product roadmap decisions.
- Technical Support & Issue Resolution: Provide tier‑2 support for complex technical issues, ensuring timely resolution and minimal disruption to customer operations.
- Strategic Account Planning: Identify upsell and cross‑sell opportunities, working closely with sales and marketing to expand the value delivered to existing customers.
- Community Building: Foster a vibrant user community through forums, user groups, and events, encouraging peer learning and best practice sharing.
Essential Qualifications
- Minimum 3–5 years of experience in customer success, account management, or technical support within the educational technology or MIS domain.
- Hands‑on experience with brighthush MIS or comparable school MIS platforms (e.g., Bromcom, PowerSchool, Skyward).
- Strong analytical skills with the ability to translate data into clear, actionable insights.
- Excellent written and verbal communication skills, capable of presenting complex information to diverse audiences.
- Proven ability to manage multiple priorities in a fast‑paced, remote environment.
- Self‑motivated, highly organized, and proactive in identifying and solving problems.
- Proficiency in Microsoft Office Suite, especially Excel, and familiarity with data visualization tools (e.g., Power BI, Tableau).
- Fluency in English; additional languages are a plus.
Preferred Qualifications
- Experience with AI‑driven analytics or predictive modeling in an educational context.
- Background in school administration, curriculum design, or educational leadership.
- Certification in Customer Success Management (CSM) or related professional development.
- Experience leading cross‑functional teams or projects.
- Knowledge of data privacy regulations (e.g., GDPR, FERPA) as they apply to educational data.
Core Skills & Competencies
- Customer‑Centric Mindset: Passion for understanding customer needs and delivering solutions that exceed expectations.
- Strategic Thinking: Ability to align customer goals with brighthush’s product vision and roadmap.
- Technical Proficiency: Comfortable navigating complex software systems and troubleshooting technical issues.
- Communication & Presentation: Skilled at crafting compelling narratives and delivering impactful presentations.
- Project Management: Adept at planning, executing, and monitoring projects to ensure timely delivery.
- Collaboration & Influence: Works effectively across departments, influencing stakeholders and driving consensus.
- Adaptability & Resilience: Thrives in dynamic environments, quickly adjusting to changing priorities.
Career Growth & Learning Opportunities
At brighthush, your professional development is a top priority. We offer:
- Structured mentorship programs pairing you with senior leaders in customer success and product.
- Access to industry conferences, webinars, and workshops to stay ahead of emerging trends.
- Internal certification pathways in customer success, data analytics, and educational technology.
- Clear progression tracks from Customer Success Manager to Senior Manager, Director, and VP roles.
- Cross‑functional project assignments that broaden your skill set and visibility.
Work Environment & Culture
brighthush champions a remote‑first culture that values flexibility, collaboration, and work‑life balance. Our virtual community thrives on:
- Weekly virtual coffee chats and team huddles to foster connection.
- Transparent communication channels, including Slack, Microsoft Teams, and Asana.
- Inclusive hiring practices that celebrate diversity and promote equity.
- Regular virtual team‑building events, hackathons, and innovation challenges.
- Commitment to mental health and well‑being through flexible schedules and wellness resources.
Compensation & Benefits
While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:
- Base salary commensurate with market rates for senior customer success roles.
- Performance‑based bonuses tied to customer satisfaction, retention, and upsell metrics.
- Comprehensive health, dental, and vision insurance plans.
- Generous paid time off, including vacation, sick leave, and personal days.
- Professional development stipend for courses, certifications, and conferences.
- Equity or stock‑option program to share in brighthush’s growth.
- Flexible work arrangements, including fully remote options and optional co‑working spaces.
How to Apply
Ready to make a difference in the world of educational technology? Join brighthush and help schools unlock the power of data. Submit your application through our careers portal or click the link below to start your journey with us today.
Closing Statement
At brighthush, we’re not just building software; we’re building futures. If you’re passionate about empowering educators, thrive on solving complex problems, and want to be part of a team that values innovation, collaboration, and impact, we want to hear from you. Your expertise will help shape the next generation of educational success stories. Join us and turn data into opportunity, one school at a time.
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