---
Welcome to brighthush – Where Customer Experience Meets Cutting‑Edge Fiber Technology
At brighthush, we’re not just a telecommunications provider; we’re a catalyst for digital transformation in the communities we serve. Our state‑of‑the‑art fiber network delivers lightning‑fast internet, crystal‑clear television, and reliable voice services to millions across Florida. We’re on a mission to connect people, businesses, and ideas, and we believe that the heart of that mission lies in exceptional customer experience.
As a global leader in fiber‑optic infrastructure, brighthush is committed to fostering an inclusive, collaborative, and growth‑oriented work environment. Whether you’re a seasoned professional or just starting your career, you’ll find a culture that values curiosity, resilience, and a genuine passion for helping others.
Why Join brighthush as a Customer Experience Representative?
When you step into the role of Customer Experience Representative I, you become the frontline ambassador of brighthush’s brand. You’ll be the voice that turns a simple call into a memorable interaction, ensuring that every customer feels heard, understood, and empowered. In return, we offer:
- Competitive base salary with performance‑based bonuses
- Full‑benefit package including health, dental, vision, and life insurance
- 401(k) plan with company matching
- Generous paid time off (PTO) and holiday schedule
- Continuous learning and professional development opportunities
- Flexible remote work from anywhere in Florida
- Access to the latest CRM tools and cutting‑edge technology
- Inclusive, supportive team culture that celebrates diversity and innovation
Key Responsibilities – Your Day‑to‑Day Impact
As a Customer Experience Representative I, you’ll be the first point of contact for our customers. Your role will involve:
- Handling inbound and outbound calls – Responding to inquiries, troubleshooting issues, and providing solutions with empathy and efficiency.
- Resolving complex technical and service questions – Leveraging your knowledge of fiber‑optic products and services to guide customers through troubleshooting steps.
- Documenting interactions – Accurately logging every conversation in our CRM system to ensure a seamless handoff and future reference.
- Escalating issues – Identifying when a problem requires higher‑level support and coordinating with technical teams to expedite resolution.
- Participating in virtual training sessions – Engaging in ongoing learning modules to stay current on product updates, compliance standards, and customer‑service best practices.
- Adhering to quality standards – Meeting or exceeding key performance indicators (KPIs) such as average handle time, first‑contact resolution, and customer satisfaction scores.
- Collaborating with cross‑functional teams – Working closely with sales, technical support, and billing departments to deliver a unified customer experience.
Essential Qualifications – What We’re Looking For
- High school diploma or equivalent (college coursework or a degree is a plus)
- Strong verbal and written communication skills in English
- Excellent problem‑solving abilities and a customer‑centric mindset
- Basic computer literacy and familiarity with CRM platforms (e.g., Salesforce, Zendesk)
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Availability to work variable shifts, including evenings, weekends, and holidays
- Reliable internet connection and a quiet, dedicated workspace for remote work
- Strong attention to detail and ability to multitask in a fast‑paced environment
Preferred Qualifications – Bonus Points for Your Profile
- Minimum of two years of call center or customer service experience
- Experience in the telecommunications or technology sector
- Knowledge of fiber‑optic networking concepts or related products
- Experience with call‑center metrics and reporting tools
- Multilingual abilities (Spanish, French, or other languages) are a plus
- Prior exposure to remote work or virtual collaboration platforms
Skills & Competencies – The DNA of a Successful CX Rep
- Active Listening – Fully engaging with customers to understand their needs and concerns.
- Empathy & Patience – Maintaining composure and a positive attitude, even in challenging situations.
- Analytical Thinking – Quickly diagnosing issues and proposing effective solutions.
- Time Management – Balancing multiple calls and tasks while meeting performance targets.
- Adaptability – Thriving in a dynamic environment with evolving products and processes.
- Team Collaboration – Working seamlessly with colleagues across departments.
- Tech Savvy – Comfortable navigating CRM systems, knowledge bases, and virtual training tools.
Career Growth & Learning – Your Path at brighthush
At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Representative I, you’ll have a clear trajectory to advance into:
- Senior Customer Experience Representative – Taking on more complex cases and mentoring new hires.
- Team Lead – Managing a small group of representatives, setting goals, and driving performance.
- Customer Success Manager – Focusing on long‑term customer relationships and upsell opportunities.
- Technical Support Specialist – Deepening your technical expertise in fiber‑optic solutions.
- Product Management or Sales roles – Leveraging your customer insights to shape product strategy.
We support your growth through:
- Structured onboarding and continuous training programs
- Access to industry certifications (e.g., CompTIA A+, CCNA)
- Mentorship from experienced leaders
- Regular performance reviews and personalized development plans
- Opportunities to attend conferences, webinars, and workshops
Work Environment & Culture – What It’s Like to Work at brighthush
Our remote-first culture means you can work from the comfort of your home while staying connected to a vibrant team. We foster:
- Transparent communication through weekly virtual town halls and real‑time chat channels.
- A culture of recognition – celebrating wins, milestones, and innovative ideas.
- Inclusive hiring practices – valuing diverse perspectives and backgrounds.
- Work‑life balance – flexible scheduling and generous PTO to recharge.
- Community engagement – volunteer opportunities and local events that bring us together.
Compensation & Benefits – A Comprehensive Package
While the exact salary will be discussed during the interview process, you can expect:
- Competitive base pay aligned with industry standards for entry‑level CX roles.
- Performance‑based bonuses tied to key metrics such as customer satisfaction and first‑contact resolution.
- 401(k) plan with company matching to help you build long‑term financial security.
- Health, dental, vision, and life insurance plans for you and your family.
- Generous paid time off (PTO) and holiday schedule to support your well‑being.
- Professional development stipend for courses, certifications, and conferences.
- Employee assistance program (EAP) for mental health and wellness support.
How to Apply – Take the First Step Toward an Exciting Career
If you’re ready to become a vital part of a forward‑thinking telecommunications company, we’d love to hear from you. Submit your resume and a brief cover letter highlighting your customer service experience and why you’re excited about joining brighthush. Our hiring team will review your application promptly and reach out to schedule a conversation.
Join brighthush today and help us redefine the way people connect, communicate, and thrive in the digital age.
Apply for this job