Note: The job is a remote job and is open to candidates in USA. ZEISS Group is a pioneer in science with over 180 years of innovation. They are seeking a Field Service Engineer Level 2 to provide installation services, troubleshoot equipment issues, and ensure customer satisfaction in a field service capacity.
Responsibilities
- Provide industry-leading installation services for new equipment with an attention to detail, a high standard for system performance and a professional hand-off to the customer
- Independently troubleshoot and successfully diagnose issues on assigned equipment quickly and accurately so that a repair can happen within a single visit
- Confirm all SVOs within 24 hours of finishing the work following all procedures and guidelines for spare parts and time allocations
- Provide accurate and detailed as requested for billable quotations within 24 hours
- Complete all PMs for contract customers within 90 days of SVO assignment using proper checklists and documentation which must be shared with the customer
- Escalate any unresolved issue using the appropriate process quickly to ensure customer satisfaction and rapid resolution
- Educate customers on possible upgrades and accessories to improve the capabilities of their equipment and pass any and all leads to the proper channels
- Connect all available systems to the ZEISS Predictive Service network, as agreed by the Customer
- Conduct special site or system environmental analysis tests as assigned by management
- Train customers on basic system operation and maintenance using established guidelines
- Properly care for all ZEISS tools and assets as may be made available during the execution of assigned responsibilities
- Successful completion of all assigned technical training to acquire a thorough knowledge of assigned company equipment. This includes completing all required pre-reading assignments before all classroom courses, independently studying all materials and passing the courses to the satisfaction of the instructors
- Actively engages in personal development (leverages the content available on the ZEISS CurioZ online training portal, as well as self-inspired development of knowledge as it relates to the role)
- Responsible for your personal safety when visiting labs and institutions by understanding the basics of lab behavior and an awareness of risks. Additionally, comply with all customer site safety protocols
- Respect, live and share with internal and external customers, the ZEISS values
- Other duties as assigned by manager
Skills
- 4-year degree or technical certificate in technical/scientific discipline, related military electronics experience or an equivalent combination of training and experience such as 3+ years direct experience building, maintaining, installing, and/or repairing similarly complex automated electromechanical systems
- 3-5 years of professional work experience
- Sound knowledge and understanding of Laboratory Safety requirements for BSL 1, 2, and 3 environments, as well as specimen handling of Level 3 (and below) pathogenic biohazards (e.g., bacteria, viruses, fungi, parasites, and prions)
- Ability to understand and troubleshoot problems in software, electronics, optics and electron optics, high voltage, high vacuum, mechanical, and electro-mechanical systems
- Knowledge of Windows operating environments and word processing and or email applications. Familiarity with databases or CRM Systems a plus
- Ability to read and understand electrical or mechanical engineering documentation and schematics
- Must have driving record in good standing, a valid U.S. driver license, and be able to drive a company provided car/van
- Proven ability to work successfully as an individual contributor or as part of a team
- Good communication skills, able to converse readily in English, both verbally and in writing. (German a plus.)
- Good administrative and time management skills
Benefits
- Medical
- Vision
- Dental
- 401k Matching
- Employee Assistance Programs
- Paid time off including vacation, personal, and sick days
Company Overview