About brighthush
brighthush is a trailblazing B2B SaaS platform that unifies marketing, customer engagement, and data intelligence into a single, AI‑driven ecosystem. With a mission to empower teams to reach their peak potential, brighthush has evolved from a modest startup into a global powerhouse, now serving over 2,000 customers ranging from high‑growth startups to Fortune 500 leaders. Our platform seamlessly orchestrates personalized journeys across the most extensive set of natively supported channels—including WhatsApp, SMS, Email, Web, App, and Site Search—while leveraging an integrated Customer Data Platform (CDP) at its core.
brighthush is proud to be a woman‑founded, women‑led B2B SaaS unicorn, recognized by analysts as the #1 leader in the capabilities that modern marketing and customer engagement teams need. Our success is built on a foundation of innovation, speed, and a deep commitment to social responsibility. Through initiatives such as 100 Social Responsibility Projects, AI Training for Teachers, Code Academy, SheCodes, SheLeads, and SheMarkables, we are scaling impact across 30+ countries, championing health, education, farming, animal rights, and women’s representation in STEM.
Backed by leading investors—brighthush, brighthush, brighthush, brighthush, and brighthush—our recent $500 M Series E funding round has positioned us to accelerate product innovation, expand our global footprint, and deepen our commitment to customers worldwide.
Why Join brighthush?
At brighthush, you’ll be part of a dynamic, high‑velocity team of over 1,500 professionals representing more than 50 nationalities across 30+ offices. We value diversity, inclusion, and the power of collaboration. Our culture is built on transparency, continuous learning, and a shared passion for delivering transformative customer experiences. Whether you’re a seasoned implementation leader or a rising star, brighthush offers a platform for growth, impact, and innovation.
Key Responsibilities
- Customer Engagement & Relationship Building: Proactively reach out to technical decision‑makers and influencers, leveraging deep insights into customer business, industry, and competitive landscape to support digital transformation initiatives.
- Strategic Data Workshops: Facilitate data‑driven workshops that translate business objectives into actionable implementation plans aligned with customers’ technical environments.
- Pilot & Proof‑of‑Concept Leadership: Design, execute, and optimize pilots and POCs, ensuring they deliver measurable business value and serve as a springboard to full‑scale deployments.
- Technical Troubleshooting & Issue Resolution: Diagnose and resolve complex technical issues reported during implementation and ongoing campaign deployment, providing timely, effective solutions.
- Blocker Escalation & Cross‑Functional Collaboration: Identify, prioritize, and resolve technical blockers—such as configuration changes or sample coding challenges—by coordinating with engineering, product, and support teams.
- Customer Strategy & Growth Enablement: Apply best practices to guide customers toward long‑term success, cultivating affinity for brighthush solutions that drive tangible impact.
- Influence & Leadership: Orchestrate virtual teams, influence stakeholders, and ensure seamless execution of customer projects across multiple time zones.
Essential Qualifications
- Bachelor’s degree in Computer Science or a related field.
- Minimum 5 years of experience in consultative, complex technical deployment projects, architecture, design, implementation, and support of highly distributed applications.
- Proven track record of building deep technical relationships with senior IT executives in large or highly strategic accounts.
- Outstanding verbal and written communication skills, with the ability to lead and influence virtual teams.
- Extensive technical experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management.
- Strong product command and technical domain knowledge in SaaS, Marketing, Mobile Applications, APIs, SDKs, or Programming.
- Fluency in English and German.
Preferred Qualifications
- Experience with development methodologies and technologies such as JavaScript, jQuery, HTML, CSS, REST, XML, and database technologies.
- Hands‑on experience with API and SDK integration, including versioning, authentication, and documentation.
- Background in data analytics, data modeling, or CDP implementation.
- Experience working in a fast‑paced, high‑growth SaaS environment.
- Knowledge of customer journey orchestration and multichannel marketing automation.
Skills & Competencies
- Technical Acumen: Deep understanding of cloud architectures, API design, SDK development, and data integration.
- Strategic Thinking: Ability to translate business goals into technical roadmaps and measurable outcomes.
- Project Management: Proven ability to manage multiple concurrent implementations, timelines, and stakeholder expectations.
- Communication: Exceptional written and verbal communication in both English and German.
- Collaboration: Comfortable working cross‑functionally with product, engineering, support, and sales teams.
- Problem‑Solving: Strong analytical skills and a proactive approach to troubleshooting and issue resolution.
- Customer‑Centric Mindset: Passion for delivering value and building long‑term customer relationships.
Career Growth & Learning Opportunities
At brighthush, your professional development is a priority. You’ll have access to:
- Internal training programs covering AI fundamentals, advanced coding, foreign languages, and a wide range of personal development skills.
- External learning platforms such as Spotify, LinkedIn Learning, Blinkist, and MasterClass.
- Mentorship from senior leaders and subject‑matter experts across the organization.
- Opportunities to lead cross‑functional initiatives, product enhancements, and customer success programs.
- Clear career pathways from Implementation Manager to Senior Implementation Lead, Technical Program Manager, or Customer Success Director.
Work Environment & Company Culture
brighthush thrives on a culture of inclusivity, innovation, and impact. You’ll experience:
- A diverse, global team that values every voice and encourages collaboration across 50+ nationalities.
- Flexible remote work options across Germany, with the possibility to work from Berlin, Hamburg, or Munich.
- Regular global retreats, team‑building activities, and social events that foster camaraderie and lifelong memories.
- Commitment to social impact, with opportunities to volunteer and participate in purpose‑driven projects.
- A zero‑discrimination workplace that embraces diversity in all its forms—sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.
Compensation, Perks & Benefits
While specific figures are tailored to experience and location, brighthush offers a competitive total rewards package that includes:
- Base salary commensurate with market standards for senior implementation roles in Germany.
- Performance‑based bonuses tied to project success and customer satisfaction.
- Eligibility‑based Employee Stock Ownership Plan (ESOP), allowing you to own a piece of the company’s growth.
- Health and wellness benefits, including comprehensive medical coverage and wellness stipends.
- Generous paid time off, parental leave, and flexible working arrangements.
- Professional development budget and access to industry conferences, workshops, and certifications.
- Company‑sponsored social events, retreats, and community service days.
How to Apply
Ready to make a lasting impact on the future of customer engagement? Submit your application through our careers portal or reach out directly to our recruitment team. We look forward to exploring how your expertise can help shape the next chapter of brighthush’s success story.
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