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About brighthush
brighthush is a trailblazer in the customer experience (CX) arena, turning raw data into actionable narratives that shape the future of B2B interactions. With a presence that spans SaaS, fintech, manufacturing, retail, and beyond, we empower organizations worldwide to anticipate customer needs, optimize touchpoints, and drive sustainable growth. Our blend of advanced analytics, AI, and human‑centric storytelling sets us apart as a trusted partner for businesses seeking measurable impact.
We’re more than a technology provider; we’re a community of curious minds, relentless innovators, and passionate storytellers. Transparency, collaboration, and continuous learning are the pillars of our culture. Whether you’re a seasoned analyst or a budding data enthusiast, brighthush offers an environment where your voice is heard, your ideas are tested, and your professional growth is accelerated.
Why Join brighthush?
- Impact at Scale: Your analyses will directly influence product strategy, customer retention, and revenue growth for thousands of B2B clients.
- Advanced Tooling: Work with the latest analytics platforms—Power BI, Microsoft Fabric, Databricks, and a robust data lake—paired with a cloud infrastructure that supports rapid experimentation.
- Collaborative Ecosystem: Partner with cross‑functional teams—including Product, Marketing, Sales, and Engineering—to translate data into tangible business outcomes.
- Career Growth: Structured learning paths, mentorship programs, and the opportunity to lead high‑impact projects.
- Remote Flexibility: Fully remote, flexible schedule that lets you work from anywhere in the United States.
- Competitive Compensation: Market‑aligned base salary, performance bonuses, equity options, and comprehensive benefits.
Key Responsibilities
As a Senior Customer Experience Data Analyst at brighthush, you will be the linchpin between data, strategy, and storytelling. Your day‑to‑day tasks will include:
- Data Integration & Governance: Orchestrate the ingestion, cleansing, and harmonization of data from multiple sources—Salesforce, Microsoft Dynamics 365, SAP, Medallia, Qualtrics, and internal data lakes—ensuring accuracy, consistency, and compliance.
- Advanced Analytics & Modeling: Build cohort analyses, segmentation models, and predictive algorithms that forecast churn, upsell opportunities, and customer lifetime value.
- Financial Attribution: Quantify the ROI of customer experience initiatives by linking touchpoints to revenue metrics and cost structures.
- Dashboard & Report Development: Design and maintain interactive Power BI dashboards that provide real‑time insights to stakeholders across the organization.
- Survey & Feedback Analysis: Extract actionable insights from qualitative and quantitative survey data, turning customer voices into strategic priorities.
- Storytelling & Presentation: Translate complex analytical findings into compelling narratives, visualizations, and executive summaries that drive decision‑making.
- Process Optimization: Identify gaps in data pipelines, recommend automation, and collaborate with engineering to improve data quality and delivery speed.
- Stakeholder Collaboration: Partner with Product Managers, Marketing Leaders, and Sales Executives to align analytics initiatives with business goals.
- Mentorship & Leadership: Guide junior analysts, share best practices, and champion a culture of data literacy across the organization.
Essential Qualifications
- Minimum 5+ years of experience as a data, business, or insights analyst in a B2B environment.
- Expertise in Power BI, including DAX, Power Query, and advanced visual design.
- Proficient in SQL (T‑SQL, PL/SQL, or equivalent) with a track record of writing complex queries and optimizing performance.
- Hands‑on experience with data integration tools such as Microsoft Fabric, Databricks, and ETL pipelines.
- Strong background in cohort analysis, segmentation, and predictive modeling (regression, classification, clustering).
- Demonstrated ability to perform financial attribution and ROI analysis for customer experience initiatives.
- Experience working with customer feedback platforms—Qualtrics, Medallia, Forsta—and translating survey data into actionable insights.
- Excellent communication skills, capable of presenting technical findings to non‑technical audiences.
- Proactive problem‑solver with a passion for continuous improvement and data quality.
Preferred Qualifications
- Knowledge of Salesforce, Microsoft Dynamics 365, and SAP data structures.
- Experience with machine learning frameworks (Azure ML, Databricks MLflow) and deploying models into production.
- Familiarity with data governance frameworks (GDPR, CCPA) and data privacy best practices.
- Background in customer experience strategy, CX metrics (CSAT, NPS, CES), and journey mapping.
- Previous leadership role or experience mentoring junior analysts.
- Advanced degree in Data Science, Statistics, Computer Science, or a related field.
Skills & Competencies
- Technical Proficiency: Power BI, Microsoft Fabric, Databricks, SQL, Python/R (optional), Azure Data Lake.
- Analytical Thinking: Ability to dissect complex problems, identify root causes, and propose data‑driven solutions.
- Business Acumen: Understanding of B2B sales cycles, revenue drivers, and customer lifecycle.
- Storytelling: Crafting narratives that translate data into clear, actionable business insights.
- Collaboration: Working effectively across cross‑functional teams and managing stakeholder expectations.
- Adaptability: Thriving in a fast‑paced, evolving environment with shifting priorities.
- Continuous Learning: Staying current with emerging analytics tools, techniques, and industry trends.
Career Growth & Learning Opportunities
At brighthush, growth is a shared journey. As a Senior Customer Experience Data Analyst, you will:
- Lead high‑visibility projects that shape the future of our CX strategy.
- Progress into roles such as Lead Data Analyst, CX Analytics Manager, or Director of Data Science.
- Participate in our internal “Data Academy,” featuring workshops, certifications, and hackathons.
- Collaborate with global teams, gaining exposure to diverse markets and business models.
- Receive mentorship from senior leaders in analytics, product, and engineering.
- Contribute to thought leadership—publishing whitepapers, speaking at conferences, and sharing insights on industry forums.
Work Environment & Culture
brighthush thrives on a culture of curiosity, collaboration, and empowerment. Our remote‑first model means you can work from anywhere in the United States while staying connected through:
- Weekly virtual coffee chats and monthly town halls.
- Cross‑team hackathons and innovation sprints.
- Access to a digital library of courses, books, and industry reports.
- Annual retreats and team‑building events (when safe and feasible).
- Inclusive policies that celebrate diversity, equity, and belonging.
Compensation & Benefits
While specific figures vary by role and location, brighthush offers a competitive package that includes:
- Base salary aligned with market benchmarks for senior data analysts.
- Performance‑based bonuses tied to individual and company goals.
- Equity options to share in the company’s long‑term success.
- Comprehensive health, dental, and vision insurance.
- 401(k) plan with company match.
- Generous paid time off, parental leave, and flexible working hours.
- Wellness stipend, mental health resources, and employee assistance programs.
- Professional development budget for conferences, certifications, and courses.
How to Apply
Ready to turn data into stories that drive real business impact? Click the link below to submit your application and join the brighthush team.
Conclusion
At brighthush, we’re on a mission to transform customer experience through data. If you’re a seasoned analyst with a passion for storytelling, a knack for predictive modeling, and a desire to make a tangible impact in a dynamic, remote‑first environment, we want to hear from you. Join us, and let’s build the future of CX together.
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