Required Qualifications & Skills
8+ years of experience in project management, with significant experience managing Salesforce projects.
Proven experience managing Salesforce implementations, enhancements, integrations, or migration projects.
Strong understanding of Salesforce platform capabilities and CRM processes.
Experience working with Salesforce Sales Cloud and/or Service Cloud.
Strong knowledge of project management methodologies including Agile/Scrum.
Experience managing cross-functional technical and business teams.
Strong stakeholder and client management skills.
Experience managing project budgets, timelines, resources, risks, issues, and dependencies.
Excellent communication, presentation, and leadership skills.
Strong problem-solving and decision-making abilities.
Experience with project management tools such as Jira, Confluence, Microsoft Project, or similar platforms.
Ability to manage multiple projects or workstreams simultaneously.
Salesforce Knowledge
The candidate should have a good working understanding of:
Salesforce Sales Cloud
Salesforce Service Cloud
Salesforce Experience Cloud
Salesforce Flows and automation
Salesforce data model and security
Salesforce integrations and APIs
Data migration
Salesforce testing and UAT
Salesforce release and deployment processes
Salesforce environments and deployment lifecycle
Salesforce DevOps concepts
Hands-on development experience is not mandatory, but the candidate must be able to understand technical discussions and effectively coordinate Salesforce technical teams.
Preferred Certifications
Salesforce Certified Administrator
Salesforce Certified Business Analyst
Salesforce Certified Sales Cloud Consultant
Salesforce Certified Service Cloud Consultant
Salesforce Certified Platform App Builder
PMP
Certified ScrumMaster (CSM)
PMI-ACP