Required Skills
7+ years of experience as a Business Analyst, preferably working on Salesforce projects.
Strong understanding of Salesforce CRM and Salesforce platform capabilities.
Experience with Salesforce Sales Cloud and/or Service Cloud.
Strong requirements-gathering and business-process analysis skills.
Experience creating User Stories and Acceptance Criteria.
Knowledge of Agile/Scrum methodologies.
Experience with UAT planning and execution.
Strong documentation and communication skills.
Ability to work effectively with both technical and non-technical stakeholders.
Understanding of Salesforce data model, objects, relationships, profiles, roles, permissions, and security concepts.
Basic understanding of Salesforce automation such as Flow and approval processes.
Familiarity with Salesforce integrations and APIs is a plus.
Experience with Jira, Confluence, or similar project-management/documentation tools is preferred.
Salesforce Certifications
Preferred certifications include:
Salesforce Certified Business Analyst
Salesforce Administrator
Salesforce Sales Cloud Consultant
Salesforce Service Cloud Consultant
Education
Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field is preferred.