Job Title:
Sales Support Specialist
Monthly Pay:
$4,565 - $6,000 USD per month
Summary:
Working in a CRM such as Nimble and a scheduling and calendar such as Microsoft Bookings, the Sales Support Specialist helps keep sales conversations organized, responsive, and ready for the next step. This role sits within the sales team and works under a sales support team lead while partnering with sales representatives, prospective customers, current customers, and internal product contacts. The specialist reviews incoming sales requests, prepares accurate product and pricing information, coordinates meetings, and maintains clear opportunity notes so representatives can focus on productive customer conversations.
Careful support matters because timely, consistent information helps customers understand available products and helps the sales team move opportunities forward. This is a fully remote, work from home position based in Connecticut, United States. The role requires a 40-hour weekly commitment.
Working days and shift times may vary.
Job Responsibilities:
Receive sales support requests through shared emails, calls, CRM tasks, and internal tickets, then sort requests by urgency and sales stage.
Review customer details, opportunity history, product questions, and prior notes in a CRM such as Nimble before preparing a response.
Enter clear notes on customer interactions, requested materials, next actions, and ownership so sales representatives have reliable context.
Prepare product summaries, pricing details, quote inputs, and approved presentation materials using current internal guidance.
Coordinate requested meetings and follow-up reminders through a scheduling and calendar such as Microsoft Bookings, confirming details with customers and sales representatives.
Respond to routine customer questions about product or service information, availability, meeting logistics, and next steps without making unapproved commitments.
Route complex product, pricing, or account questions to the appropriate sales representative or sales support team lead and track the response needed.
Follow up with customers and internal contacts when requested information, meeting confirmation, or an opportunity update is outstanding.
Review open opportunities regularly, identify missing notes or next actions, and remind assigned representatives of pending customer follow-up.
Maintain organized sales materials and update approved opportunity fields according to team procedures.
Meet quality expectations through accurate information, prompt turnaround, complete notes, and consistent follow-up on assigned requests.
Qualifications:
High school diploma or equivalent.
About 1-2 years of sales administration, sales coordination, or related experience preferred.
Familiarity with supporting opportunity workflows, product information requests, quote preparation, and meeting coordination preferred.
Experience using a CRM such as Nimble to review opportunity details and maintain clear activity notes preferred.
Comfort using a scheduling and calendar such as Microsoft Bookings to arrange customer and sales team meetings preferred.
Ability to write clear, courteous responses and explain product or service information accurately.
Ability to prioritize incoming requests, maintain discretion with customer information, and follow established sales procedures.
Reliable computer, high-speed internet, and a quiet private workspace, with availability for the 40-hour weekly commitment and agreed working days and shift times.
Authorization to work in the United States.
Perks & Benefits:
Fully remote work supporting sales activities from a dedicated home workspace.
Structured onboarding and training on a CRM such as Nimble and a scheduling and calendar such as Microsoft Bookings.
Regular check-ins with the sales support team lead for guidance, priorities, and feedback.
Opportunity to build skills in sales enablement, proposal preparation, opportunity coordination, and customer-facing support.
Health coverage, paid leave, a 401(k), maternity leave, and bonus opportunities.