This is a Fully Remote Job
About Our Client:
The organization operates in the healthcare and telehealth industry, addressing challenges in medication fulfillment and patient support. It focuses on ensuring efficient processing and shipping workflows to improve patient access to therapies, operating at a scale that supports rapid growth and innovation in wellness and longevity.
About the Opportunity:
The LOGISTICS SUPPORT AGENT role is integral to maintaining smooth and timely patient account workflows through fulfillment and shipping processes. This position ensures that delays and issues are identified and resolved promptly by collaborating with internal teams and directly communicating with patients as needed. The role contributes to operational efficiency and patient satisfaction by managing high-volume accounts with accuracy and accountability.
Responsibilities:
Manage and monitor patient account workflows for timely fulfillment
Identify and troubleshoot processing delays and workflow issues
Escalate unresolved or urgent issues appropriately
Collaborate with customer service, pharmacy operations, and fulfillment teams
Communicate directly with patients for additional information or follow-up
Maintain accurate documentation of updates and resolutions
Follow established logistics workflows and escalation protocols
Report recurring challenges and suggest potential improvements
Prioritize urgent concerns while managing multiple tasks
Requirements:
Strong attention to detail and organizational skills
Ability to manage multiple accounts and priorities simultaneously
Effective investigative and problem-solving skills
Clear written and verbal communication abilities
Professional handling of patient-related concerns
Comfort using internal systems and administrative tools
Quick learner of established processes
Strong time management in a fast-paced environment
Proactive and solutions-oriented mindset
Reliability, accountability, and ability to work independently
Collaborative approach to resolving issues
Pay Range and Compensation Package:
Hourly base pay range: $22-24 per hour
Benefits & Perks:
Medical, dental, and vision insurance
Fully remote position
Paid time off and company holidays
Opportunities for career growth
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.