Note: The job is a remote job and is open to candidates in USA. Illumina is expanding access to genomic technology to realize health equity for billions of people. The Senior Array Software Technical Product Manager is responsible for the product strategy, roadmap, and commercial success of Illumina's array software portfolio, ensuring alignment with customer needs and driving measurable business impact.
Responsibilities
- Own the end-to-end product roadmap for DRAGEN Array, DesignStudio, and legacy array software
- Define product requirements based on customer needs, competitive landscape, and business objectives
- Prioritize features and capabilities in collaboration with engineering, balancing customer value against development cost and timeline
- Drive product lifecycle decisions — launch, iteration, deprecation, and end-of-life planning
- Partner with Engineering to ensure roadmap decisions align with commercial impact and market readiness
- Act as the voice of array software customers, representing customer needs, workflows, and buying drivers
- Lead Voice of Customer (VoC) efforts including customer interviews, field engagement, advisory boards, and win/loss analysis
- Develop and maintain customer personas, buyer profiles, and use-case narratives across array segments (e.g., genotyping, pharmacogenomics, polygenic risk scoring, biobank)
- Partner closely with Sales, Customer Success, and Field Marketing to identify commercial gaps, expansion opportunities, and adoption barriers
- Own product positioning, value propositions, and messaging for the array software portfolio
- Translate complex technical capabilities into clear, compelling, customer-centric narratives tailored for enterprise buyers and decision makers
- Lead competitive analysis and market intelligence efforts across the array informatics landscape; identify actionable differentiation and competitive response strategies
- Influence product strategy by clearly articulating market problems, unmet needs, and commercial opportunities
- Define and drive go-to-market strategies for new array software launches, major releases, and platform capabilities
- Enable Sales and Customer Success through sales plays, enablement materials, demos, pricing/packaging input, and objection handling
- Support enterprise deals including customer briefings, RFPs, technical/commercial narratives, and executive presentations
- Drive adoption metrics — monitor usage, identify barriers to adoption, and execute programs to increase customer engagement
- Connect the Arrays business unit and array workflows to all relevant software tools across the SWI portfolio — including Orchestration, Cloud Platform, Multiomics, Oncology Interpretation, and Genetic Disease Interpretation — ensuring array customers benefit from the full breadth of Illumina's software capabilities
- Coordinate with regulatory/quality on compliance requirements for clinical array applications
- Align with other software TPMs on shared platform capabilities, infrastructure dependencies, and portfolio-level strategy
Skills
- Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience
- Strong analytical skills required
- Strong verbal and written communication skills required
- Ability to present complex ideas and information clearly and succinctly in a group setting
- Demonstrated knowledge and experience in requirements gathering, development & scrum product owner role
- Knowledge of the full software development life cycle
- Demonstrated ability to manage multiple projects in a complex fast-paced environment
- Knowledge of user experience design in developing software solutions with exceptional usability
- Knowledge of genotyping, microarray technology, and array-based analysis workflows
- Knowledge of genomics analysis software and pipeline creation
- Experience with variant calling, imputation, polygenic risk scoring, or pharmacogenomics analysis
- Prior programming experience
- Knowledge of data engineering/data networks
- Experience working in an ISO:13485 or FDA regulated (QSR) environment
Benefits
- One of our variable cash programs (bonus or commission)
- Eligible roles may receive equity as part of the compensation package
- Access to genomics sequencing
- Family planning
- Health/dental/vision
- Retirement benefits
- Paid time off
Company Overview