[Remote] Zendesk Administrator

Note: The job is a remote job and is open to candidates in USA. Varo Bank is an entirely new kind of bank, all digital and mission-driven. They are seeking a Support Operations Manager to optimize and scale their core contact center technology environment, focusing on managing systems like Zendesk and leading technology projects to enhance customer experience.

Responsibilities

• Perform system administration and configuration, with a primary focus on Zendesk, ensuring optimal performance and functionality
• Manage, configure, and maintain other contact center platforms including Decagon, Amazon Connect, Airtable, and NICE
• Lead the planning, execution, and deployment of technology projects from initiation to completion
• Collaborate with Operations, Engineering, and other stakeholders to understand business requirements and implement technical solutions
• Provide administrator-level support and troubleshooting for complex issues across the contact center technology environment
• Maintain comprehensive system documentation and review online resources to facilitate continuous on-the-job learning
• Assist with user management, permissions, and security settings across all supported contact center systems
• Assist with testing new code deployments across Decagon, Amazon Connect, Airtable, and NICE
• Assist in keeping the Decagon knowledge base current

Skills

• 2+ years of proven experience in system administration for a contact center environment
• Highly self-driven with the ability to lead and manage multiple technical projects independently
• Strong technical aptitude and ability to quickly learn and master new software systems and platforms through reviewing online documentation
• Excellent collaboration and communication skills for working effectively with diverse departments
• Strong problem-solving skills for troubleshooting complex system and integration issues
• Understanding of contact center workflows and key performance indicators (KPIs)
• Zendesk
• Decagon
• Amazon Connect
• Airtable
• NICE InContact
• Experience with other contact center platforms or technologies
• Microsoft Office
• Google Suite
• Banking/fintech/financial services industry

Benefits

• Hybrid

Company Overview

Varo is a digital bank that offers innovative, premium banking services wrapped in inclusive design. It was founded in 2015, and is headquartered in San Francisco, California, USA, with a workforce of 501-1000 employees. Its website is http://www.varomoney.com/.

Company H1B Sponsorship

Varo Bank has a track record of offering H1B sponsorships, with 6 in 2026, 16 in 2025, 21 in 2024, 17 in 2023, 31 in 2022, 13 in 2021. Please note that this does not guarantee sponsorship for this specific role.