Note: The job is a remote job and is open to candidates in USA. Aptean is a global provider of mission-critical, industry-specific software solutions, and they are seeking a Lead Professional Services Consultant for their Exenta ERP team. In this role, you will lead ERP implementations for clients in the apparel and textile industries, ensuring alignment of the ERP system with industry-specific processes and managing complex customer relationships.
Responsibilities
- Lead full lifecycle implementations of Exenta ERP, including discovery, requirements definition, configuration, testing, training, and go-live support for apparel and textile customers
- Serve as a trusted advisor to clients, guiding them on best practices and ensuring alignment between business processes and system capabilities
- Partner with project managers and cross-functional teams to deliver projects on time, on budget, and on schedule while managing multiple engagements simultaneously
- Apply deep knowledge of apparel and textile operations, including production, supply chain, and inventory management, to drive effective system configurations and outcomes
- Act as an escalation point for complex customer issues, providing expert-level troubleshooting and ensuring timely and effective resolution
- Work closely with Product Management and R&D teams to communicate customer feedback, identify trends, and drive enhancements to Exenta ERP
- Mentor junior consultants, contribute to internal knowledge bases, and promote best practices across the Professional Services organization
- Build and maintain strong customer relationships, managing expectations and ensuring a high level of customer satisfaction throughout engagements
Skills
- 7+ years of experience in ERP implementations, with a strong track record of leading full lifecycle projects
- Demonstrated experience working with ERP solutions in the apparel and/or textile industry (Apparel Saas/ERP strongly preferred)
- Proven ability to lead client engagements, facilitate discovery sessions, and translate business requirements into system configurations
- Strong analytical, problem-solving, and decision-making skills
- Excellent communication and stakeholder management skills, with the ability to influence at multiple levels
- Experience managing multiple projects in a fast-paced, client-facing environment
- Ability to work independently while also mentoring and guiding team members
- Bachelor's degree preferred but not required
Benefits
- Competitive pay
- Robust benefit plans
- Opportunity to grow your career in a fast-paced, flexible and casual environment
- An outstanding opportunity for career development and growth
Company Overview
Company H1B Sponsorship