Note: The job is a remote job and is open to candidates in USA. EPITEC is seeking a Workday Consultant to provide customer consulting, system configuration, vendor management, and technical support for HR applications. The role also manages project initiatives, conducts root cause analysis, ensures HR ecosystem data integrity, and supports regulatory implementation.
Responsibilities
- Provides customer consulting and best practice guidance independently 70% of the time
- Configures and administers systems 30% of the time
- Manages vendor relationships independently 80% of the time
- Supports and maintains vendor relationships as DSC (Designated Service Contact)
- Conducts RCA (Root Cause Analysis) research and resolution by providing solution options and effort estimations
- Completes data analysis and validation across systems and processes
- Provides technical support for HR Applications including updating help desk scripts and self-service knowledge articles
- Manages customer and stakeholder relationships and expectations to achieve project initiatives
- Coordinates with vendors for resolutions and enhancements
- Ensures data integrity and stability of the HR Ecosystem
- Guarantees government regulations impacting HR systems and processes are implemented
- Provide subject matter expertise to customers by advising customers on industry standards and leading best practices
- Contribute to product feature prioritization and technology roadmaps
- Utilize tools to map processes and identify fits and gaps
- Provides guidance, consulting, and best practice approaches for customer requests
- Participates in system architecture design/consulting with assistance from lead/management
- Manages moderate to complex project initiatives with moderate lead/management oversight
- Manages small to medium project initiatives independently
Skills
- US citizen and GC holders only for this role
- Extensive Experience in Workday Compensation and Advanced Compensation
- Bachelor's degree + 4 years' experience in HR, IT or Cloud Based Solutions OR Technical Certification and/or College Courses + 6 years' experience in HR, IT or Cloud Based Solutions OR 8 years' experience in HR, IT or Cloud Based Solutions
- Possess ability to manage workload, manage multiple priorities, and manage conflicts with customers/employees/managers and execute deliverables as required
- Experience managing moderate to complex projects
- Experience in customer consulting
- Experience in cloud-based technologies (SaaS / IaaS / PaaS)
- Experience in application configuration
- Experience in application / product feature design
- Experience in supporting and stabilizing system performance management
- Experience in managing system change request and configuration prioritization
- Experience in gathering business requirements and translating into technical documents
- Problem solving /analytical thinking
- Creative thinking
- Ability to execute
- Rapid prototyping
Benefits
- Remote work arrangement
Company Overview