Note: The job is a remote job and is open to candidates in USA. Presbyterian Healthcare Services is a not-for-profit healthcare system focused on improving the health of its patients, members, and communities. The Remote EPIC Configuration Analyst will support and configure Epic Optime, analyzing workflows and technical issues while designing, building, testing, and maintaining application solutions. The role also provides tier-2 support, manages system changes, and collaborates with Epic, subject matter experts, end users, and cross-functional teams.
Responsibilities
- Provide tier-2 support of application incidents reported through the help desk; including 24/7 on call coverage as required
- Perform analysis to resolve application incidents, maintenance items, enhancement requests, upgrades / updates, and projects, collaborating with colleagues and across teams
- Develop and maintain requirements / specifications and test cases for new or enhanced functionality to department applications. Ensure the test scripts have been created, reviewed, and updated to reflect workflow solutions
- Modify Epic records, tables, and master files to support the application design, additions, and changes
- Implement changes using documented procedures that are compliant with departments policies and procedures
- Actively participate and contribute in team and cross-team meetings and maintain appropriate meeting records
- Have expert understanding of your supported application, integration and general understanding of most all other Epic applications
- Work independently 100% of the time
- Anticipate add on work and accomplish both within schedule. Role model for projects
- Promote teamwork within and with other teams
- Role model for others, is well respected by team and customer
Skills
- Bachelor's degree plus 3 years of IT or business experience
- 3 years of Epic specific experience
- 6 years' of additional experience can be substituted in lieu of degree
- Epic certified in supporting application plus additional proficiency/certification/badges in related application area
Benefits
- Medical, dental, and vision coverage
- Short-term and long-term disability insurance
- Group term life insurance
- Other optional voluntary benefits
- Employee Wellness rewards program, including gift cards and more for participating in wellness activities such as wellness challenges, webinars, and preventive screenings
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