Note: The job is a remote job and is open to candidates in USA. American Income Life is seeking motivated, service-focused individuals to join its remote team as Customer Support Agents. The role involves connecting with clients through virtual appointments, answering questions, explaining insurance benefits, assisting with enrollment, and providing ongoing policy support while building client relationships.
Responsibilities
- Connect with clients through scheduled Zoom and phone appointments
- Serve as a professional point of contact for client questions
- Listen to each client's needs and provide clear, helpful guidance
- Explain available life, accident, and supplemental health benefit options
- Assist clients with applications and enrollment
- Help existing clients with policy reviews and beneficiary updates
- Provide ongoing policy and customer support
- Build lasting relationships through professional follow-up
- Maintain accurate digital client records and documentation
- Follow company procedures and applicable state insurance requirements
Skills
- You don't need an insurance background to be successful. We're looking for individuals who demonstrate:
- Strong communication and active-listening skills
- Friendly, professional, and customer-focused attitude
- Genuine interest in helping others
- Self-motivation and accountability
- Dependability and strong work ethic
- Effective organization and time management
- Problem-solving abilities
- Comfort working independently from home
- Ability to collaborate within a virtual team
- Coachability and willingness to learn
- Commitment to professionalism and integrity
- Be at least **18 years of age**
- Be physically located within the **United States**
- Be legally authorized to work in the United States
- Have access to a computer or laptop
- Maintain reliable high-speed internet
- Have webcam and microphone capability
- Maintain a quiet, professional workspace
- Be comfortable using Zoom and web-based applications
- Be willing and able to obtain the required state **Life & Health Insurance License**
- Experience in **customer service, retail, hospitality, healthcare, education, administration, banking, call centers, military service, client relations, or sales** is helpful—but **not required**
Benefits
- 100% remote work from home anywhere within the United States
- Qualified leads provided; no traditional cold calling and no purchasing leads
- Weekly commission-based pay
- Performance bonuses
- Uncapped earning potential
- Renewal and residual income opportunities
- Additional compensation opportunities through leadership advancement
- Flexible scheduling
- Virtual onboarding
- State insurance licensing guidance
- Product and benefits education
- Customer service training
- Communication and relationship-building development
- One-on-one mentorship
- Weekly virtual coaching
- Ongoing professional development
- Leadership training and advancement support
- Health insurance reimbursement program for qualifying representatives, subject to eligibility and qualification requirements
- Company-supported life insurance for qualifying representatives, subject to eligibility and qualification requirements
- Union representation and professional support for qualifying representatives, subject to eligibility and qualification requirements
- Leadership development opportunities for qualifying representatives, subject to eligibility and qualification requirements
- Modern virtual systems and business technology for qualifying representatives, subject to eligibility and qualification requirements
Company Overview