Note: The job is a remote job and is open to candidates in USA. AO | Globe Life is seeking motivated individuals to join its remote team as Customer Support Representatives. The role involves assisting individuals and families through virtual appointments by answering benefits questions, explaining coverage options, supporting applications and enrollment, and providing ongoing policy service. Training, mentorship, licensing guidance, and professional development are provided.
Responsibilities
- Connect with clients through scheduled Zoom and phone appointments
- Answer questions regarding available benefits and coverage options
- Provide clear, professional information based on individual client needs
- Assist clients with applications and enrollment
- Provide ongoing customer service and policy support
- Help with policy reviews, beneficiary updates, and service requests
- Maintain accurate client records and follow-up communication
- Build positive, long-term client relationships
- Participate in weekly training, coaching, and professional development
- Develop skills that can prepare you for future leadership opportunities
Skills
- * Be at least 18 years old
- * Be physically located within the United States
- * Be legally authorized to work in the United States
- * Have a computer or laptop with webcam and microphone
- * Have reliable high-speed internet
- * Maintain a quiet, professional workspace
- * Be comfortable communicating through Zoom and phone
- * Be willing and able to obtain the required state **Life & Health Insurance License**
- * Friendly, professional, and comfortable communicating with people * Strong listeners with a customer-service mindset * Motivated to learn and develop new skills * Dependable, organized, and accountable * Positive and solution-oriented * Comfortable working independently from home * Able to manage time effectively * Coachable and receptive to feedback * Interested in professional and leadership growth * Comfortable using computers, Zoom, and online technology
- Experience in **customer service, retail, hospitality, healthcare, education, administrative support, call centers, banking, military service, client relations, or sales** can be helpful—but is **not required**
Benefits
- 100% remote work from home
- Flexible schedule
- Qualified leads provided; no traditional cold calling and no purchasing leads
- Weekly commission-based pay
- Performance bonuses
- Uncapped earning potential
- Renewal and residual income opportunities
- Leadership compensation opportunities
- Comprehensive virtual onboarding
- Insurance licensing guidance
- Product and benefits education
- Customer service training
- One-on-one mentorship
- Weekly coaching and development
- Leadership training
- Ongoing professional education
- Performance-based advancement opportunities
- Health insurance reimbursement for qualifying representatives
- Company-supported life insurance for qualifying representatives
- Accidental death benefit coverage for qualifying representatives
- Union representation and professional support for qualifying representatives
- Leadership development programs
- Performance recognition and bonuses
- Company-sponsored incentive trips
- Leadership conferences and professional events
Company Overview