Note: The job is a remote job and is open to candidates in USA. AO | Globe Life provides life, accident, and supplemental health benefit services through a virtual, remote team. The Virtual Customer Support Specialist will assist clients with benefit information, questions, applications, enrollment, policy support, and relationship management while participating in training and developing toward potential leadership opportunities.
Responsibilities
- Connect with clients through scheduled Zoom and phone appointments
- Listen to client needs and answer questions professionally
- Explain available life, accident, and supplemental health benefit options
- Help clients understand coverage and available solutions
- Assist with applications and enrollment
- Provide ongoing policy and customer support
- Assist with policy reviews and beneficiary updates
- Build long-term relationships through consistent communication and follow-up
- Maintain accurate digital client records
- Participate in weekly virtual training and coaching
- Develop communication, customer service, and problem-solving skills
- Work alongside experienced mentors
- Learn effective client relationship and business-development strategies
- Develop leadership skills for future advancement opportunities
- Support newer team members as experience and responsibilities grow
Skills
- * Excellent communication and active-listening skills
- * Customer-focused and solutions-oriented mindset
- * Positive, professional attitude
- * Strong work ethic and dependable follow-through
- * Self-motivation and personal accountability
- * Ability to adapt and learn quickly
- * Strong organizational and time-management skills
- * Comfort working independently from home
- * Ability to collaborate within a virtual team
- * Coachability and willingness to receive feedback
- * Interest in professional and leadership development
- * Be at least 18 years old
- * Be physically located within the United States
- * Be legally authorized to work in the United States
- * Have a computer or laptop with webcam and microphone
- * Maintain reliable high-speed internet
- * Have a quiet, professional workspace
- * Be comfortable using Zoom and virtual technology
- * Be willing and able to obtain the required state **Life & Health Insurance License**
- Experience in **customer service, retail, hospitality, healthcare, education, administrative support, banking, call centers, recruiting, military service, or sales** is helpful—but **not required**
Benefits
- 100% Remote / Work From Home
- Flexible Schedule
- Qualified Leads Provided – No Cold Calling
- Weekly commission-based pay
- Performance bonuses
- Uncapped earning potential
- Renewal and residual income opportunities
- Leadership compensation as you advance
- Comprehensive virtual onboarding
- Insurance licensing guidance
- Product and benefits education
- Customer service training
- One-on-one mentorship
- Weekly coaching and training calls
- Leadership development
- Ongoing professional education
- Training and onboarding opportunities
- Mentorship
- Team development
- Management development
- Incentive trips to destinations such as Cabo, Tulum, Las Vegas, and Cancun, subject to qualification requirements and program availability
- Vehicle incentive programs, subject to qualification requirements and program availability
- Technology prizes, including MacBook Pros, subject to qualification requirements and program availability
- Travel and Airbnb experiences, subject to qualification requirements and program availability
- Performance recognition and awards, subject to qualification requirements and program availability
- Leadership conferences and company events, subject to qualification requirements and program availability
Company Overview