Note: The job is a remote job and is open to candidates in USA. AO Globe Life is expanding its virtual team with an entry-level Work-From-Home Customer Service Representative opportunity. The role supports individuals and families by explaining insurance benefits, answering coverage questions, assisting with enrollment, and providing ongoing client service through virtual and phone appointments.
Responsibilities
- Meet with clients through scheduled Zoom and phone appointments
- Connect with individuals who have requested information about available benefits
- Listen carefully to understand each client's needs and priorities
- Answer questions clearly, professionally, and respectfully
- Provide a positive and personalized client experience
- Build long-term relationships through reliable communication and follow-up
- Explain available life, accident, and supplemental health insurance options
- Help clients understand coverage features and benefit choices
- Assess individual and family protection needs
- Recommend appropriate solutions based on client needs
- Guide eligible clients through applications and enrollment
- Complete required digital documentation accurately
- Conducting policy reviews
- Assisting with beneficiary updates
- Answering policy and coverage questions
- Providing appropriate claims-related assistance
- Following up with existing clients
- Maintaining accurate digital client records
- Following applicable company procedures and state insurance requirements
Skills
- * Friendly and comfortable communicating with people
- * An effective listener and problem solver
- * Customer-focused and service-oriented
- * Professional, dependable, and organized
- * Self-motivated and personally accountable
- * Goal-oriented and willing to learn
- * Comfortable working independently from home
- * Comfortable using computers, Zoom, and web-based applications
- * Able to manage your time and appointments effectively
- * Coachable and receptive to feedback
- * Interested in developing professionally and financially
- * Be at least **18 years of age**
- * Be physically located within the **United States**
- * Be legally authorized to work in the United States
- * Have access to a reliable computer or laptop
- * Maintain reliable high-speed internet
- * Have webcam and microphone capability
- * Maintain a quiet, professional workspace
- * Be comfortable communicating with clients through Zoom and phone
- * Be willing to complete required training
- * Be willing and able to obtain the appropriate **state Life & Health Insurance License**
- Because the position involves insurance products, representatives must hold or obtain the appropriate **state Life & Health Insurance License** before conducting licensed insurance activities
- Previous experience in **customer service, retail, hospitality, healthcare, banking, education, administration, military service, call centers, client relations, or sales** can be helpful—but is **not required**
Benefits
- 100% remote / work from home
- Flexible scheduling
- Qualified client opportunities provided
- No traditional cold calling
- No requirement to purchase leads
- Weekly commission payments
- Performance-based bonuses
- Uncapped production potential
- Renewal and residual income opportunities
- Leadership compensation as representatives advance
- Additional performance incentives
- Virtual onboarding
- State insurance licensing guidance
- Product and benefits education
- Customer-service training
- Client communication development
- Consultative sales training
- Enrollment systems and procedures training
- Virtual presentation skills training
- One-on-one mentorship
- Weekly coaching and workshops
- Leadership development
- Ongoing professional education
- Qualifying representatives may have access to medical insurance reimbursement opportunities, subject to eligibility and qualification requirements
- Qualifying representatives may have access to company-supported life insurance, subject to eligibility and qualification requirements
- Qualifying representatives may have access to Accidental Death Benefit coverage, subject to eligibility and qualification requirements
- OPEIU Local 277 representation where applicable
- Virtual business tools and technology
- Company-sponsored incentive travel for qualifying representatives
- Achievement awards
- Leadership conferences
- Recognition programs
- Professional-development opportunities
- Career and leadership advancement opportunities based on performance and professional development
- No daily commute
Company Overview