Note: The job is a remote job and is open to candidates in USA. Globe Life AO serves working families and members of affiliated organizations through supplemental insurance and financial protection products. The company is seeking a Remote Client Support Associate to connect with prospective and existing clients, explain life, accident, and supplemental health benefits, guide applications and enrollment, and provide ongoing customer support in a fully virtual environment.
Responsibilities
- Meet with clients through scheduled Zoom and phone appointments
- Connect with individuals who have requested information
- Ask questions to understand client needs and priorities
- Build positive, professional relationships
- Create a welcoming and personalized client experience
- Explain available life, accident, and supplemental health benefit options
- Answer questions clearly and professionally
- Help clients understand available programs and coverage
- Guide eligible clients through applications and enrollment
- Explain next steps and required documentation
- Provide timely follow-up throughout the process
- Assist existing clients with policy-related questions
- Conduct policy reviews when appropriate
- Assist with beneficiary updates
- Maintain accurate digital client records
- Manage appointments and follow-up communications
- Provide continued customer service after enrollment
Skills
- * Be friendly and comfortable talking with people
- * A strong communicator and active listener
- * Customer-focused and service-oriented
- * Organized and detail-oriented
- * Dependable and professional
- * Self-motivated and accountable
- * Comfortable working independently from home
- * Able to manage your time effectively
- * Comfortable learning new technology
- * Coachable and receptive to feedback
- * Goal-oriented and interested in professional growth
- * Able to collaborate effectively with a virtual team
- * Be at least **18 years of age**
- * Be physically located within the United States
- * Be legally authorized to work in the United States
- * Have access to a reliable computer or laptop
- * Maintain reliable high-speed internet
- * Have webcam and microphone capability
- * Maintain a quiet, professional workspace
- * Be comfortable communicating through Zoom and phone
- * Be willing to complete required training
- * Be willing and able to obtain the appropriate **state Life & Health Insurance License** before conducting activities requiring a license
- Experience in **customer service, retail, hospitality, healthcare, education, administration, call centers, banking, client relations, or sales** may be helpful but is **not required**
Benefits
- 100% Remote / Work From Home
- Flexible Scheduling
- Qualified Client Opportunities Provided
- Weekly commission payments
- Performance-based bonuses
- Renewal and residual income opportunities
- Recognition incentives
- Leadership compensation as you advance
- Comprehensive Training & Mentorship
- Structured virtual onboarding
- State insurance licensing guidance
- Benefits and product education
- Customer-service training
- Client communication development
- Enrollment procedures and systems training
- Virtual presentation skills
- Weekly coaching
- One-on-one mentorship
- Professional development
- Leadership training
- Leadership & Career Advancement Opportunities
- Ongoing training, mentorship, technology, professional development, and leadership support
Company Overview