Note: The job is a remote job and is open to candidates in USA. PTR Global is a leading provider of information technology and workforce solutions. They are seeking a talented and detail-oriented Web Content Writer responsible for creating, editing, and optimizing engaging content for websites, ensuring it aligns with the brand's voice and meets the needs of the target audience.
Responsibilities
- Take content from concept to publication, implementing AT&T digital experience standards and business objectives
- Review and collaborate on new and existing support articles and UX comps to deliver the best customer experiences
- Ensure all content follows style guide, editorial, SEO, and accessibility guidelines as well as AT&T brand voice and tone
- Support scrum teams and collaborate with designers, product managers, developers, business partners, and legal to regularly release new features
Skills
- Bachelor's degree in English, communications, journalism, or equivalent experience
- Portfolio of support article and/or UX content that demonstrates an understanding of product design processes and showcases content decisions
- Three to five years' mid-level experience in support content, UX writing, or content design for a consumer or business audience, with some experience managing content projects independently
- Two+ years' experience in content strategy balancing user testing, industry research, and other analytics for marketing and business needs
- Three to five years' experience writing UX for digital spaces (e.g., support articles, account management flows, mobile apps)
- Exceptional collaboration skills and comfortable guiding stakeholders through customer journeys
- Experience writing or editing microcopy, including error messages, button labels, or status messages
- Strong attention to detail and a knack for communicating complex concepts clearly and concisely
- Agile or development cycle experience (two+ years preferred)
- Experience with design tools (e.g., Figma, Sketch, or Adobe XD) and project management systems (e.g., Jira, Azure DevOps, or Workfront) a plus
- Experience with conversation design a plus
Benefits
- Medical, dental, vision, and 401K contributions
- PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work
Company Overview