Note: The job is a remote job and is open to candidates in USA. Epiq is a company that contributes to complex, global legal outcomes, and they are seeking a Senior Client Services Project Manager to serve as the primary point of contact for clients on their e-discovery projects. The role involves managing a team, consulting with clients, and ensuring effective communication and project management across departments.
Responsibilities
- Discover and interpret the needs of clients
- Consult with client on the proper methodology to achieve their goals using Iris’s suite of services
- Manage EPIQ internal processes to achieve client goals by communicating with process managers in other departments to guide the overall project
- Represent EPIQ in relationships with clients and third parties involved in providing services to those clients
- Monitor the work of other Client Services (CS) team members in their efforts to meet client needs
- Report on project and team information to Regional CS Manager in order to best manage workloads and service needs throughout Epiq departments
Skills
- Experience with the specifications of multiple processing and hosting platforms
- Excellent written and verbal communication skills
- Strong problem-solving ability and adaptability
- Highly organized and able to manage multiple processes
- Availability to work extended hours as needed when client project loads increase
- Ability to effectively communicate complex technical solutions to non-technical audiences
- Possess excellent customer service, interpersonal and communication skills
- Ability to manage multiple tasks with excellent follow through, professional communication, and attention to detail
- Proven ability to work well in a team based environment
- Minimum of 3 years' experience in e-discovery environment; hosting services are a significant plus
- Available to work on-call periodically through the week and occasional weekends
- Industry qualifications such as Relativity Certified Administrator or Relativity Certified Administrator Analytics Expert is a plus
Benefits
- May be eligible for an annual bonus
- Click [here](https://flimp.live/MyEpiqBenefits) to learn about Epiq's Benefits.
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