Note: The job is a remote job and is open to candidates in USA. Pearce is a technology-enabled provider of asset management, maintenance, repair, operations, and engineering services for mission-critical electromechanical infrastructure. The Vice President of UPS Operations will lead the nationwide UPS business, owning its P&L and overseeing field service operations, workforce planning, customer satisfaction, operational performance, and profitable growth.
Responsibilities
- Own and deliver against P&L targets, including revenue growth, margin performance, and cost management
- Lead all aspects of field service operations, including technicians, dispatch, and service partner networks
- Assume enterprise-wide responsibility for workforce planning, operational performance, financial results, and customer satisfaction across the entire UPS business
- Drive operational performance across key metrics such as utilization, route efficiency, first-time fix rates, and SLA attainment
- Provide direct leadership and oversight for all UPS operations across all geographic regions, markets, and customer accounts nationwide
- Partner with Sales and Business Development to support national accounts, MSAs, and market expansion
- Establish and execute national operating strategies that drive profitable growth, service excellence, and operational consistency across all regions
- Build and scale a service partner ecosystem to support growth across regions
- Serve as executive escalation point for customer, quality, and service delivery issues
- Accountable for the performance of all regional operations previously supported through separate regional leadership structures
- Develop leaders and build a high-performing, safety-first culture across a distributed workforce
Skills
- 10+ years of experience in field service operations, UPS, power systems, battery storage or related industries
- Direct experience with UPS infrastructure and OEM ecosystems
- Experience owning enterprise-level operational and financial performance across a national organization, including full accountability for revenue, profitability, staffing, and customer outcomes
- Demonstrated success leading multi-site or nationwide service operations with responsibility for multiple regions, business units, or large-scale distributed workforces for scalable growth
- Deep understanding of power electronics and distribution, UPS systems, generators and/or critical electrical systems
- Deep understanding and experience managing leaders of leaders and driving performance across geographically dispersed teams including field technicians and third-party service partners
- Experience improving operational performance metrics such as utilization, SLAs, and service efficiency
- Executive presence with the ability to influence customers, partners, and senior leadership
- Strong financial acumen, analytical skills, and data-driven decision-making capability
- Experience working in a matrixed, high-growth environment
- Experience scaling operations during periods of rapid growth or transformation
Benefits
- Family-friendly and innovative culture with opportunities for growth
- Medical, dental and vision insurance
- Flexible spending accounts
- HSA option
- Paid vacation
- Paid holidays
- Company-matching 401(k) retirement plan
- Life insurance
- Tuition reimbursement
- Professional development training
- For the role, a company vehicle, phone, laptop, or tablet, along with all necessary tools and safety equipment
Company Overview