Note: The job is a remote job and is open to candidates in USA. UST is a technology services company that helps clients create transformative, human-centered solutions through technology and innovation. UST is seeking a Technical Program Manager (Firmware) to lead cross-functional hardware, firmware, operations, supplier, and cloud programs, managing schedules, risks, NPI execution, firmware readiness, lifecycle activities, and technical issue resolution.
Responsibilities
- Lead and execute cross-functional programs spanning hardware, firmware, operations, suppliers, and cloud service teams
- Own program schedules, deliverables, dependencies, risks, and executive reporting
- Coordinate hardware engineering activities across electrical, mechanical, firmware, and validation teams
- Drive firmware readiness (BIOS, BMC, diagnostics) and align them with hardware development milestones
- Lead NPI phases (EVT/DVT/PVT), factory readiness, and build execution, ensuring smooth transition to mass production
- Facilitate FMEA activities, track mitigation actions, and integrate outcomes into design and validation workflows
- Partner with cloud telemetry and diagnostics teams to enable monitoring, predictive maintenance, and field data analysis
- Manage hardware lifecycle activities including sustaining, ECO processes, component changes, and field issue resolution. Support root-cause investigations, ensure closure of technical issues, and improve reliability and serviceability
- Drive effective communication and alignment across engineering, operations, suppliers, and leadership
Skills
- · Bachelor´s or in Computer Engineering, Electrical Engineering, Computer Science, or related field
- • Managing complex hardware, firmware, or cloud system programs
- • Server/PC architecture, hardware bring-up, BIOS/BMC flows, and diagnostics
- • NPI processes including EVT, DVT, PVT builds and manufacturing readiness
- • Failure Mode and Effects Analysis (FMEA), quality engineering coordination, and risk management workflows
- • Cloud telemetry, remote diagnostics, and field data trend analysis
- • Program management, cross-functional leadership, and stakeholder communication skills
- • Technical triage, root-cause analysis, and data-driven decision-making
- • Experience working with cloud infrastructure hardware (Azure, AWS, GCP) or data center platforms
- • Knowledge of reliability engineering, sustaining operations, and hardware quality processes
- • Familiarity with JIRA, Agile methodologies, PLM systems, and manufacturing execution tools
- • PMP, Scrum, or formal program management certification
Benefits
- Eleven (11) paid holidays
- Two (2) weeks of paid vacation per year
- Health insurance
- Dental insurance
- Disability insurance
- Life insurance
Company Overview