Note: The job is a remote job and is open to candidates in USA. Houston Methodist is a leading health system and academic medical center. The Virtual Transformation Consultant plans, directs, and coordinates enterprise-scale projects and initiatives across revenue cycle, hospital and clinic operations, information technology, and business strategy, while driving process improvement, compliance, financial outcomes, and ROI targets.
Responsibilities
- Drive change management within their scope of work by effectively communicating project information to stakeholders, driving accountability to timelines and objectives and managing customer’s expectations
- Lead, coach and motivate project team members including leadership and front line staff
- Validate work plan, duties, responsibilities, and scope of authority with management
- Plan and organize all aspects of the project life cycle for small and medium sized projects including – definition of scope, objectives, compliance and governance
- Determine staffing requirements, and allotment of available department resources to various phases of the project including direction and coordinate activities of project personnel
- Shadow and round in assigned areas or projects to assist with information gathering related to people, process and priorities
- Prepare reports for management, client and others
- Establish and maintain a relationship with Internal Audit and Business Practices to ensure adherence to all State and Federal regulations and to gain input on risks and mitigation plans
- Maintain and adhere to the Internal Consulting team standards and departmental processes
- Oversees and develops methodology to ensure compliance to all regulations and policies directly connected to Internal Consulting initiatives
- Drive project performance to expected financial and process improvement outcomes including ROI and other project-based KPIs
- Assist leadership with identification of areas where optimization can have a positive financial impact related to the Houston Methodist system
- Helps team to meet ROI targets provided by the CFO
- Support Senior Strategy Consultant and Leadership with ongoing improvement initiatives by planning, implementing and monitoring compliance
- Support system standardization of key business and operational processes to improve operational, financial and patient outcomes
Skills
- Bachelors degree in business, nursing or related field required
- Five years experience in implementing and supporting complex medium to enterprise scale projects, preferably in a healthcare environment. Three years experience with masters degree
- Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
- Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
- Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
- Candidate should possess extraordinary communication, organizational and leadership skills
- Must have the ability to interact professionally with all levels of personnel, patients, families, visitors and physicians and to coordinate with physicians and service providers to achieve superior results
- Extensive experience in grievance management, mediation and conflict negotiation, and crisis intervention
- Ability to solve complex patient relations issues independently
- Critical thinking, problem-solving, and mature judgment
- Has knowledge of medical ethics and legal issues, including, Advance Directives, Ethics Committee, and the Patient Bills of Rights, as well as federal and state law and Joint Commission standards
- Has the knowledge and ability to use various measurement tools, integrate data, and prepare meaningful reports
- Intermediate to advanced knowledge of medical terminology
- Basic to intermediate level of computer competency – Microsoft Office Suite, and knowledge of healthcare information systems
- May require travel within the Houston Metropolitan area Yes
- May require travel outside Houston Metropolitan area Yes
- MHA, MBA, MSN or related degree preferred
- PMP - Certified Project Management Professional (PMI)
Benefits
- Remote or Hybrid work arrangement
Company Overview
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