Note: The job is a remote job and is open to candidates in USA. Comcast Business provides connectivity, communications, networking, cybersecurity, wireless, and managed solutions for organizations of all sizes. The Virtual Business Sales Representative handles inbound telesales to small-to-medium business customers, generates sales, manages customer relationships, maintains CRM data, and delivers a professional customer experience.
Responsibilities
- Meet and exceed sales quotas by generating sales from inbound calls and follow-up with potential customers to sell Comcast Business Services products or services
- Ensure CRM software is accurate and up to date on daily basis
- Manage the customer relationship from initial call, through close to resolve on the first call or escalate appropriately
- Deliver best-in-class customer experience and represent Comcast Business Services in a professional and courteous manner to prospects and customers
- Keep up-to-date on product knowledge, industry information and competitive landscape
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
- Other duties and responsibilities as assigned
- Understand our Operating Principles; make them the guidelines for how you do your job
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
- Win as a team - make big things happen by working together and being open to new ideas
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
- Drive results and growth
- Support a culture of inclusion in how you work and lead
- Do what's right for each other, our customers, investors and our communities
Skills
- **\*\* HOURS for this role are Monday through Thursday 8:30am to 5pm and Saturday 8:30am to 5pm in corresponding time zone\*\* Off Friday and Sunday.**
- **\*\* Selling Comcast Business Mobile is a requirement \*\***
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
- Customer-Focused; Workplace Organization; Persuasion; Technical Knowledge; Adaptability; Critical Thinking Problem Solving; Resilience; Communication; Professional Integrity
- High School Diploma / GED
- 0-2 Years
- **\*\* Wireless experience strongly preferred \*\**
Benefits
- Eligible for a Commission under the terms of an applicable plan
Company Overview
Company H1B Sponsorship