Note: The job is a remote job and is open to candidates in USA. SmartestEnergy is a company focused on transforming the energy landscape through innovative solutions. The Vice President of Operations will lead operational excellence across all departments supporting the retail business, driving strategic change and ensuring profitability while enhancing customer care.
Responsibilities
- Own the following functional areas to provide operational excellence throughout the customer lifecycle:
- Sales Support, enrollments, billing, collections, contract enforcement and customer care
- Broker commissions and reporting for all post contract signature activities
- ECI system ownership and operational performance enhancements
- Own the following functional areas to deliver industry leading market operations:
- Pricing and structuring of all retail contracts including with responsibility for curve management, component pricing methodology and product structure
- Reconciliation of all energy and non-energy components to ensure the business is pricing to cover costs, including as Chair of the Retail Pricing Performance Committee
- Forecasting and scheduling of customer load and reconciliation of settlement to ensure pricing and forecasting accuracy and the mitigation of imbalance exposure
- HU processing, pricing and engagement with Sales on large/complex deals
- Analysis of market, product and broker feedback to ensure price competitiveness and tracking of retail contract profitability
- Regulatory changes and filings associated with our retail business at utility, state and FERC level
- Ownership of HUMS & SCOPE and their operational performance and enhancement
- Implement systems, processes, reporting and controls to drive efficiency and industry leading operational excellence and customer care
- Develop key metrics to measure success and improve accuracy
- Implement expansion plan in accordance with target operating model
- Create structure to help us manage more effectively and reduce cost to serve
- Support company growth including new business opportunities
- Primary relationship holder with key vendors to support our current business and future growth
- Coach, mentor and develop people to be the best they can be
- Develop leaders within the company and setting them on a path for management
- Establish and maintain team focus by developing and communicating goals
- Be a trusted advisor and business partner to the SEUS VP+ community to support their growth and deliver on their business
Skills
- 5-10 years' experience in management role in the energy industry with particular experience in the fields of Market Operations, Retail Operations or ideally both
- Proven experience as a leader in a rapidly growing company
- Proven experience of delivering transformational business and platform change and delivery of successful outcomes (i.e., seeing through to the end)
- A good understanding of workflow management and how to implement the changes required
- Experience of stakeholder management and presentation to a senior executive community
- Proven experience as a manager responsible for ensuring rigor and discipline in day-to-day business operations
- Exceptional leadership skills with the ability to develop and communicate a vision that inspires and motivates
- Strong influencing and stakeholder management skills and a good reader of people
- Ability to instill confidence and build consensus
- Knowledge of the electricity industry/market
- Proven competence in the ability to plan and deliver budgets
- Strong business acumen, including industry, domain-specific knowledge
- Excellent communication skills with the ability to communicate complex proposals to senior decision makers and external stakeholders
- Has vision, perspective, judgment and common sense and can therefore ‘jump in' without the need for detailed knowledge of the situation
- Strong critical thinking skills
- Passionate about our business
- Conscientious, empowering and organized and can therefore organize people and resources quickly and efficiently to deliver successful outcomes
- Can communicate, influence, demonstrate good interpersonal sensitivity and is therefore able to work with people effectively as a leader, team worker and/or subordinate
- Resilient and methodical and therefore can make a habit of success
- Previous experience working in a global electricity trading environment highly desirable
Company Overview