Note: The job is a remote job and is open to candidates in USA. Unity Financial Services is a global fintech company using blockchain technology to provide cross-border payments, digital asset custody, liquidity, and virtual banking services. The Vice President Operations will oversee and optimize global operational processes, lead teams and cross-functional initiatives, manage vendors and P&L impacts, and ensure scalable, secure, compliant, and customer-focused operations.
Responsibilities
- Overseeing and optimizing the company’s operational framework across global markets
- Managing end-to-end operational processes for digital payments, liquidity services, and virtual banking offerings, ensuring efficiency, scalability, and compliance
- Collaborate with executive leadership on strategic planning, define and refine operational KPIs, and lead cross-functional initiatives to improve customer experience and operational performance
- Supervising operational teams, managing vendor and partner relationships, overseeing P&L impacts of operational decisions, and driving continuous improvement projects
- Close coordination with product, technology, risk, and compliance teams to ensure Unity’s infrastructure remains secure, reliable, and aligned with regulatory standards
Skills
- Demonstrated expertise in Operations Management, including process optimization and scaling operations in a fintech or financial services environment
- Strong P&L Management capabilities, with experience overseeing budgets, cost controls, and financial performance related to operations
- Proficiency in Strategic Planning, with the ability to align operational priorities with long-term business objectives and growth initiatives
- Solid Project Management skills, including leading complex, cross-functional projects and delivering them on time and within scope
- Experience in Customer Service leadership, ensuring high service quality, customer satisfaction, and efficient resolution of operational issues
- Proven leadership experience managing distributed teams in a remote or hybrid environment
- Strong analytical, problem-solving, and decision-making skills, with comfort working in data-driven and fast-paced settings
- Excellent communication and stakeholder management skills, with the ability to collaborate effectively at executive and operational levels
- Bachelor's degree in Business, Finance, Operations Management, or a related field
- Background in fintech, payments, blockchain, or digital assets is highly advantageous
- An advanced degree or relevant certifications are a plus
Benefits
- Full-time, remote leadership role
Company Overview