Note: The job is a remote job and is open to candidates in USA. Vetcove is a mission-driven company modernizing veterinary software and the pet parent healthcare experience. The Vet Clinic Retention Associate will maintain and strengthen relationships with veterinary customers through proactive outreach, user education, feedback collection, content creation, and cross-functional collaboration to improve customer retention.
Responsibilities
- Strategically identify clinics who may be slipping away as an active customer
- Perform proactive outreach to clinics predominantly via phone in addition to email, live chat, and video conference
- Train, educate, and develop existing Vetcove users so they may engage on the Vetcove platform more deeply and meaningfully
- Field concerns and objections in a level-headed and compassionate manner
- Create engaging content that educates and supports all veterinary professionals, including doctors, veterinary technicians, and inventory specialists
- Engage in highly analytical and critical thinking to best understand the flow of clinics in and out of our active user base
- Solicit feedback from our customers in order to understand how we can better evolve our platform and proactively field any objections clinics may have to using Vetcove
- Work cross-functionally to provide our customer experience team, sales and growth team, as well as our engineering team with information on feature requests and recommendations for enhancements to our tools
- Help to continuously develop and expand processes in order to streamline customer retention workflows and strategies
Skills
- Bachelors Degree
- 1-3 years of relevant, customer facing work experience
- Excellent written and verbal communication skills
- Ability to adapt quickly and manage many concurrent responsibilities
- A strong desire to help our customers succeed
- A positive attitude and one-for-all team mentality
- Ability to give highly engaging presentations and demos
- Please note we are unable to sponsor work visas at this time
- Veterinary Industry experience strongly preferred
- Experience on tech platforms a plus
Benefits
- 100% remote within the USA
- Medical, Dental, and Vision Insurance
- Automatic 401k contribution
- Employee referral program
- At home office set up
- Bi-annual company retreats
- Open vacation policy
- Equity
- Monthly team events
- Bonus
Company Overview