Note: The job is a remote job and is open to candidates in USA. Comrise is hiring a Customer Service Representative to support medical equipment repair operations. The role manages urgent spare-part orders, tracks shipments, resolves fulfillment issues, and assists field engineers in a high-volume remote environment using multiple systems.
Responsibilities
- Place and manage urgent spare part orders in SAP for medical equipment repairs
- Support ~2,000 field engineers who call or submit requests
- Track shipments (FedEx) and troubleshoot order issues
- Investigate delays, backorders, and fulfillment problems across multiple warehouse systems (DHL, XPO, etc.)
- Perform inventory and basic accounting tasks (ensuring parts are assigned correctly to engineers)
- Handle a mix of phone calls and emails in a high-volume, fast-paced environment
Skills
- • 100% remote (training included), but must live within 1 hour of Cary, NC for IT support access
- • Job is phone-heavy (headset required) with dual monitors
- • Requires navigating multiple systems simultaneously (SAP, tracking tools, warehouses, email)
- • Quiet, dedicated home office required
- • Strong multitasking, typing, and system navigation skills
- • Excellent listening and customer service skills (internal customers)
- • Able to handle high-pressure situations calmly
- • Detail-oriented and quick learner
- • Experience with SAP or ERP systems is not required (training provided)
- • Customer-facing roles (non-call center preferred)
- • Coordinators, teachers, technical writers, finance/accounting backgrounds
- • New graduates also considered
Benefits
- 100% remote work
- 4–5 weeks of remote, structured, hands-on training
- Training provided
Company Overview
Company H1B Sponsorship