Note: The job is a remote job and is open to candidates in USA. Turnitin is a global education technology company that develops learning integrity and assessment solutions for educational institutions worldwide. The UX Writer will create clear, user-centered product content across interfaces, onboarding, guidance, and release notes while collaborating with designers, researchers, product managers, engineers, and other stakeholders. The role also involves applying UX writing principles and research insights, managing feedback, and delivering content within an Agile sprint process.
Responsibilities
- Write clear, concise UX copy for product experiences, including UI text, error messages, and onboarding
- Create and improve user guidance and release notes
- Collaborate with UX Designers and Product Managers throughout the design process, offering copy and content feedback from early concepts through delivery
- Apply UX writing principles, style guidance, accessibility considerations, and user research to your content decisions
- Explain the reasoning behind content choices to stakeholders clearly and confidently
- Manage project-level feedback loops with stakeholders and respond constructively to feedback
- Use Jira to track, prioritize, and deliver work within a structured sprint process
Skills
- Bachelor's degree in English, Writing, Technical Communication, Human-Computer Interaction, UX Design, Linguistics, Communications, Education, or a related field, or equivalent practical experience
- 2–7 years of industry experience in UX writing, technical writing, or related fields (e.g., education, communications, product management)
- Proven experience writing and improving user-centred product content, including interface copy, guidance, onboarding, and other content that supports clear, usable product experiences
- Strong writing skills, with excellent grammar, spelling, punctuation, and attention to detail
- Ability to balance multiple project work tracks across different product surfaces
- Demonstrated ability to transform data-driven insights into actionable content recommendations that directly influence product decisions
- Confident working with multiple stakeholders asking good questions and managing feedback
- Experience working with project tracking tools such as Jira and working in an Agile methodology setup
- A strong writing portfolio that demonstrates multiple methods and approaches to writing along with the tangible outcomes and impact of the work
- Experience working with CMSs such as Zendesk and creating structured content using HTML markup
- Experience in writing for and around AI powered products
- Outstanding interpersonal skills, with a knack for building relationships and influencing cross-functional teams
- Proven track record of collaborating effectively in a diverse team environment
Benefits
- Bonus eligible
- Remote First Culture
- Health Care Coverage
- Education Reimbursement
- Competitive Paid Time Off
- Self-Care Days
- National Holidays
- 2 Founder Days + Juneteenth Observed
- Paid Volunteer Time Off
- Charitable Contribution Match
- Monthly Wellness or Home Office Reimbursement
- Access to Employee Assistance Program (mental health platform)
- Parental Leave
- Retirement Plan with match/contribution
Company Overview
Company H1B Sponsorship