Note: The job is a remote job and is open to candidates in USA. Portless is a cross-border fulfillment company that ships directly from China to end customers. The US Operations Coordinator will be the first dedicated US-side operations hire, managing communication for the US leg of an international parcel network and ensuring smooth customs clearance and freight handling.
Responsibilities
- Track inbound flights and pre-alerts daily; confirm freight recovery timing and ULD breakdown with airport ground handling agents after arrival
- Coordinate with our US customs broker: ensure entry documentation (manifests, commercial invoices, HTS data) is complete and filed on time, monitor clearance status, and chase holds and exams through to release
- Manage the handoff to our US ground handler — recovery from the airport, sortation, and linehaul to last-mile induction points
- Confirm inductions with last-mile carriers, reconcile manifests against scans, and flag short-shipped or missing freight immediately
- Own exception management on the US leg: flight delays and rollovers, customs holds, damaged or missing pieces, mis-sorts — investigate, communicate, and drive to resolution
- Run a structured daily handover with our China-based operations team so nothing falls between China end-of-day and US morning
- Keep shipment milestones current in our systems and contribute to SLA and vendor performance reporting
- Turn recurring issues into documentation: customs-hold playbooks, recovery escalation paths, vendor contact trees
Skills
- 1–3 years in airfreight operations, freight forwarding (import/gateway desk), customs brokerage, or airline/ground-handler cargo operations — strong recent graduates with relevant internships considered
- Working knowledge of air cargo fundamentals: MAWB/HAWB, ULDs, freight recovery, and ideally the US customs entry flow (entry types, holds, exams)
- Exceptional written communication — most of this job is fast, precise, unambiguous emails and messages to vendors and teammates across time zones
- Highly organized: comfortable tracking many shipments across multiple parties at once without dropping threads
- Comfortable in spreadsheets and quick to learn internal systems and dashboards
- Self-directed and calm under time pressure — you'll be the first and only US ops person on this lane to start
- Genuine flexibility on hours: freight lands early mornings and on weekends, and our China team's day begins during the US evening; this role includes early-morning coverage and an on-call rotation
- Mandarin proficiency (daily collaboration with our China operations team)
- Experience with ECCF/CFS environments and informal customs entries (e.g., Type 11)
- Familiarity with parcel induction into USPS or regional last-mile carriers
- Based near a major air gateway (e.g., LAX, ORD, JFK)
Benefits
- Remote work
- Genuine flexibility on hours; includes early-morning coverage and an on-call rotation
- Early-morning coverage and an on-call rotation due to freight landing early mornings and on weekends
Company Overview